The restaurant staff and owners are cons. They respond to complaints with generic lackluster responses as if they intend to fix or remedy the problem, but have no intentions of ever improving the customer's experience or grievance. When finding hair in my food, the manager responded that just happens. For this reason, I will be reporting this restaurant to the Health Department as this is a regular ongoing occurrence according to management. DO NOT WASTE YOUR DOLLARS AT THIS POOR EXCUSE OF A MEXICAN RESTAURANT. Your experience will be tarnished. The act of willful ignorance and subpar service decreases the value of the restaurant and the meal. This is obviously a reflection of poor ownership, leadership, and low expectations. There is no sense of care, cater or love for their customers. It doesn't matter if you've been contributing to the families of the workers and owners for 7 years it still has no value to this unsanitary, unprofessional, dismissive, community cesspool. I HIGHLY RECOMMEND YOU DO NOT EAT HERE. RUN!Update: Their response is proof of everything I just stated in my initial review.
A Meal Soured:While delivering for a 3rd party service I came across Mazatlan. The manager & I chatted about difficulties that come with these services. He stated that someone gave them a horrible review for technical issues w/the app. I assured him I'd be back & I was for 3 yrs, bringing my mother from Texas, new friends I'd met, & my now partner. This evening my partner & I head in for another dinner & things went well as usual, until we ordered dessert which we didn't do normally & she scoops out a bite & there's a hair hanging from her spoon. We both freeze & notify the server. She's gone about 5 minutes & brings the tab. No, " I'm so sorry, I'll have the manager right over." Nothing. We head up to pay & the same manager, I make sure he is in fact the manager. I ask him if he was made aware of the hair. He said, yes, that's why the charge was removed. I asked why he failed to come over & speak w/is about it. He said well I was busy & these things happen all of the time. He then said he could take some price off. I let him know howI come to be there solely to support him & the local business & it's very unfortunate the customer service has decreased so significantly. He then proceeded to charge the full amount for the rest of the meal... Lol! The meal & whole experience was just soured to the max. We won't be back.
There food is good. But we all know with bad service it leaves a nasty taste in your mouth. Not one time came to refill our drinks that I had to get up and ask if they were coming way after we got our food already. Not once came to check on us. We had to go find the waiter to get us our check. Also there was only 3 other tables in there. I don’t recommend this place if you actually want to enjoy your food.
I was so excited to come eat here as I usually visit the Mazatlan in Portland and absolutely LOVE their food and their staff. I figured I would have a similar experience here, but I was wrong. I ordered the 3 enchiladas combo, 1 cheese & onion, 1 beef, and one shredded chicken.The beans tasted like fish and I don’t know what exactly was on my plate that is responsible for the gut wrenching pain I have been in since 3am today (I came in to eat around 8:30, got my food around 9ish) I have gotten food poising from you guys. I can’t decide what I’m most disappointed about. The fact that I was craving mexican food for literally three weeks and ended up getting food poisoning, or the the fact that i now have to throw away $15 worth of leftovers because I don’t want my guts to continue to liquify and keep me on the toilet. I’ll go back to the one in Portland next time.
First Visit: Loved their ambience and food preparation. Went for dinner.Second visit: Went for lunch. Ordered two chicken tacos, three Enchiladas and Camarones Al Mojo De Ajo. Food tasted good. Good service.
This was my Wife and my first visit, very excellent food on both meals. I very highly recommend for fresh mexican food. We will definitely be back. Thank you.
If you want to eat Mexican food, this is not the place. I ordered a carne asada plate and it wasn't a really carne asada! I had been on so many Mexican places and this restaurant is not a really mexican foodI wish i can give them 0 stars because i will never go back to this place
I eat mazatlan 2 to 3 times a month.But tonight I bought a chile Colorado burritoBrought it home had a bit and rite away I could tell their was something differentThe meat was quite terrible.Took it back for a refund and I was told I tried to much for a refund.See ya
Excellent food and service. Try the blended raspberry margarita!Yum!
Spinach enchiladas are divine. Friendly service too.