Much better than Dutch Bros or Starbucks. They are friendly & always make our drinks perfectly.
Always had super awesome service here except today 6/10/22 at 7:15AM. The lady taking orders literally had an attitude cause I wanted to look at the menu then walked away all within about 30 seconds of arriving and I just wanted to look at pricing then when I was ready she’s walking in circles on the other side of my car looking at the ground, and I’m trying to get coffee before work. Not wait for people to spin in circles. I left. Train your employees to have better customer service.
I like Black Rock a lot. I hate to have the children at the window making small talk with me. "so whatcha doin' today?" "doin' anything fun today?"etc.etc. Who cares, just make coffee. Mindless chit chat so annoying. Coffee good, service usually prompt, and my first choice among coffee chain operators.
I went early morning, while on my way back to Canada, so there wasn't a line up. I had the Hot Mexican Mocha and loved it!
They’re pretty fast here and friendly but they messed up my order two separate occasions. Asked for regular milk and got 2%, didn’t click in my head until I was driving off. Also got some hazelnut drink on a different occasion by mistake and didn’t realize it until I was on the road. Lesson is, sip your coffee before driving away.
Easily the best and most consistent iced coffee I've had anywhere!!
I can't wake up with out a Big Black Rock in my hands. It's every day bruh wit dat Caramel Blondie Flow.
I have gone here countless of times but I just experienced the rudest girl. After trying to order my usual the girl said I was and quote”finessing” her. One of the baristas from another store tried to save me money once! But this girl just tried to accuse me of ripping them off? For how I ordered! I would never do that. I always ordered and paid extra but this ONE time I took a baristas tip to order it differently. The girl said “well this isn’t Starbucks” I have been buying coffee for years and have never been treated this way. I respect all establishments and can’t believe the way she talked to me. I’d like a managers number or corporate.
Always fast and friendly, my favorite is a blended blondie. Always made to perfection
Best cup of espresso around... :)