Great food and service. Would give an additional star for each of the following: 1) pay minors the same amount as adults doing the same job and don't discriminate based on age and 2) pay all of your employees a living wage of at least $15/hour. Corporate greed does not deserve a 5 star review.
On this most recent visit, I was asked to pull forward as soon as they finished handing my drink (they were using both windows, so the payment was transacted already). I told them I would wait there for a couple minutes, I recieved a responce that they have the next person's order ready. A quick check to the mirror said that was a pre rehearsed responce and untrue, since the next car in line had just pullednup to the order menu.So I simply stated I would wait there.The Shift Manager then approached the window, with out greeting informed me I needed to pull forward, I nicely declined since the car behind me was still at the payment window. Your shift manager repeated "You need to pull forward" this was in an aggressive tone and posture, making it obvious it upset him that I wasn't complying.Given that this was only going to escalate, I told him to just refund the order & I'll be on my way. His only responce was I'll need that drink back.... "By all means" was my responce.He had taken my drink, & card to return payment, just as they completed my order. As a foot note the customer behind me was impacted by the time taken to do the refund, since I would have been gone if your team had worked as hard to deliver the product as the did loosing this customer.Braum's Coorperate has apparently placed some sort of "taddle tail" system at their drive through windows. According to one of their managers that is why they are so insistent that you pull forward when waiting on an order. The employees therefore want to send you forward immediately even time no matter if anyone is behind you or what you've ordered. Braum's leadership needs to focus on better internal processes to get more efficient turn times.Sending your customer down the way to bring their order is NOT GOOD SERVICE, the number one complaint is that the second that order is put in you hands the employee is GONE!!! If any thing is missing or incorrect you are stuck going in or back through the drive thru.
We love their biscuits and gravy for breakfast. And we buy their ice cream and milk exclusively. The milk seems to last longer than other brands. And they have a great variety of ice cream and sherbet flavors at a really good price.
It was very close to closing time, but you wouldn't have known as the staff was do friendly! We got 4 different candy bar mixes and they were so good and very reasonably priced! Will be returning here again!
DO NOT EAT HERE. The staff need education in customer service. The most horrific experience by any one person. It's not clean at all it stinksand the food is cold and not up to standards that braum is known for. NO ONE SHOULD EVER COME HERE EVER!!!
Place is clean but service sucks. 12 minute wait to order food then 8 minute wait to get ice cream. Place isn’t busy at all. 1 guy working up front but manager keeps sending him away from counter to wipe down tables nobody has even sat at. Presentation of ice cream was horrible and the manager made it. How can a person get promoted with such a bad attitude about job. Take some pride in your job or go somewhere else. Food quality was good but service was so bad this place needed 1 star. I’d avoid this location if you care about service.
One of the best fast food burger joints in the Oklahoma area. They make their own ice cream and dairy products. They have a great Fresh Market inside most, if not all of their stores at this point. Some of the best ice cream in all the land. Lots of delicious flavors. Regular, low-fat, frozen yogurt. There are families in Oklahoma that live on Braum's milk. We support our local Braum's a few times every month.
Staff is top notch, the manager is a great person, always in a good mood, and a hard working man. We ❤️ our local Braum's!
I took my little boy out for a date and so that he could indulge on his very first cheeseburger and milkshake. He was NOT disappointed. He said it was the best thing he had ever eaten.Staff was kind and the store was clean. My chicken tenders were okay but rather hard. I'm also still sore that Braums discontinued their sweet and sour sauce.
Braum's offers somuch now.....kids always love their ice creams ? ? ?. Now Sandwiches n fries added to their favorite. Milk, bread and grocery for family ? ? ❤