Always wonderful! Great staff and delicious food! Susie, the store manager is fantastic!
I work in a kitchen in a restaurant.1* because our waitress was friendly and helpful. Other than that, she had failed to inform us our meal would be slow in being served. We had waited for an hour and only when we asked her, then only did she tell us. Hostess was pretty bad - I had called to make reservations but was told the wait would only be 0-10 mins - I was 10 mins away. Arrived there and was told 20-30 min wait. When we were finally seated, we noticed there were MANY empty tables, yet many people were sitting in the waiting area waiting to be seated! Our food was close to cold. The paper my fish fry dish was served on. was soaked wet (from steam), so when I cut into the fish, with my fork, the paper tore and I was eating bits of paper. The fish was not crispy. Overall, extremely disappointed. And we were entertaining family from out of town.
Good food , good service.
Excellent service, excellent food!
Excellent service, excellent food!
Waitress was nice but one of my sides was wrong and one of my pick 2’s was also wrong. When my husband asked about it she did apologize, but acted like I ordered wrong. I’m 100% sure that wasn’t the case because we actually had a conversation about my order.
very diligent waitress, professional and kind.
My husband, sister and I went for lunch on a Saturday afternoon to take advantage of their endless shrimp deal they had going on Easter weekend. As always the food was absolutely amazing, and our waiter Gavin was awesome. He was nice, attentive and he made sure our experience was good. We love red lobster in shawnee and will continue to do business there.
2/21/22: we ate at Pearl's Crabshack in okc Bricktown on 2/19, then ate Red Lobster the next day 2/20. Save your money, just go to Red Lobster. We spent the same amount at both places. We ate the same things at both. Pearl's is overreacted and expensive, plus we waited 1-1/2 hrs to get seated. I got the ultimate feast at Red Lobster and it tasted good compaired to Pearl's. I know everyone will have their own opinions, but Red Lobster will be our place to go for seafood. Yes, we know you can't get "fresh" seafood in okla but it's the closest thing. Also, we went to the Shawnee Red Lobster, it seems better then the other locations, and our waiter was very good.
I give three because the food was amazing but the service was horrible! Just finished eating here little bit ago and our Waitress Cassie was either on something or hates her job, we couldn’t tell. First she didn’t even introduce herself, then we had to ask for straws, and she never brought them asked again and she took forever then finally came back with them. I had to ask a different waiter for our biscuits because she never came back to check on us or ask us about our food/drinks. Then I was little confused when it came to what came with the combos and she didn’t even explain it she just sat there as my lady tried to explain the menu options. Then she brings my salad and you can see her fingerprints in my bowl, was she not taught how to handle peoples dishes? I pray she washed her hands because I do not know where her hands have been. Then I told her I wanted to keep the menu to look at drinks but she took it, then I thought ok this table tablet has a menu on it, and she took off with that too! Maybe it’s time to retrain someone, because that service makes me not want to come back, which is sad because like I said the food was on point!