Thank you, Nick, for your relentless service today, 7/8/21, finding me some birthday Aspire!!!
In April we purchased a pergola to be delivered and set up for 5/20/20. We waited for 2 months just to purchase this pergola. Today was supposed to be delivery and set up day. We were informed that SAMS CLUB HAD SOLD THE ITEM WE BOUGHT BACK IN APRIL TO ANOTHER CUSTOMER. I called and talked to Damion, he was no help at all. I went into the store and another manager helped, because Damion ran off to lunch instead of taking care of his manager duties. The other Manager that help
In April we purchased a pergola to be delivered and set up for 5/20/20. We waited for 2 months just to purchase this pergola. Today was supposed to be delivery and set up day. We were informed that SAMS CLUB HAD SOLD THE ITEM WE BOUGHT BACK IN APRIL TO ANOTHER CUSTOMER. I called and talked to Damion, he was no help at all. I went into the store and another manager helped, because Damion ran off to lunch instead of taking care of his manager duties. The other Manager that helped immediately ran to the back and was relaying messages to a non manager to give to me. Again you are in management come talk to me. They came up with no solutions to fix the problem. I suggested many solutions and ultimately they couldn’t come to anything that benefited me as a customer. All I asked was for them to Order the product on line and have it delivered and set up and they wouldn’t do that. I’m extremely disappointed in their management and customer care procedures. The customer always comes first. Maybe if I was white I would have gotten my problem taken care of. I ended up leaving with a refund and someone else with the pergola I bought.
Clean, friendly people ( especially in eyecare center)
I had a problem with a tire yesterday. The tire center is still closed but Don, who was working in another department until his reopens, helped me find a solution to my situation! He went above and beyond the call of his job to help. Way to go Don!!! Also a big thank you to the three other employees that helped me find Don.
Good folks nice store. always stop here