My experience was great. Enjoyed my food and the customer service was awesome.
I usually go to the location off of penn but tried here because i was really excited to see the new place go up but Ive been severely let down. I ordered a patty melt and there was nothing melted about it. I got plain, untoasted bread and cold cheese. No one was notified, I had already left trusting my food was right and it ruined my lunch. I'm upset I paid for this and disappointed in the carelessness. Dont expect to see me back and to others reading this, check your food before leaving.
The manager Baylee is a hateful person. She constantly yells at staff members. When you order food you can hear her yelling at staff. Very unprofessional. They are always short staffed, and I can GUARANTEE you it’s because NOBODY wants to work with this manager. Employees are mainly teenagers and do not deserve to be screamed at and cussed out. I’ve tried reaching out to HR but was on an eternal hold for over 45 minutes. If HR would like to provide me an email to contact them I gladly would. Baylee needs to be fired ASAP.
The manager is always yelling at the works for nothing you can hear it when you are at the drive thru or in a stall. They have messed up my order so many times. To give my honest opinion y'all wonder why it takes forever because nobody wants to work there with a manger that yells. I would fire that girl and I think her name is Bailey
CHECK YOUR FOOD!! I just got severed raw chicken. Staff uncaring and rude about it. Don't eat here!!!! Staff won't answer phone either. Too bad can't do NEGATIVE STARS!!!UpdateThis was reported to corporate fingers crossed management contacts me. Since their staff serves raw food
Two employees running entire store, took half an hour to get food and it was soggy and cold. Very expensive meal to throw in trash. Don't bother.
New look. Not bad, but it will take some getting used to. I love that they have an accessible bathroom, that's always a good thing
My children and I went to the new sonic with high hopes, they were so excited! I pushed the button to order and was asking my daughter what size mozzarella sticks she wanted and the girl said “don’t call if you’re not ready “ and hung up on me! I was mid Sentence when she disconnected the speaker. Another girl got on and apologized and the manager came out and acted very nonchalant about it, as if it was something that happened all the time. She spoke to me as if I was the one who made the mistake.. horrible experience needless to say!
The food was cold an the dryer taste like they sit there all day . They could have done better will not be going back
Tried to go through drive thru, there were like maybe 4 cars in there. Sat at drive through order box for 10 min with no on acknowledging me. Waved my hands around and said hello, no one answered. Decided to just leave, saw an employee out back on their phone, at least 5 other employees inside and around the store, with like 4 cars to serve in the lot. Honestly surprised no one could even be like "hey be with you in a minute" sheesh.