My daughter and I went inside to order food to go. Someone who I assume was the manager on duty came over after we had ordered and asked if we were signed up for the loyalty program. We were, so she checked if we had any available rewards and bam! We were able to get a free appetizer! Love that she went above and beyond - now that's customer service! ?
Food was great ! Service was outstanding!
Covid I'm sad to say has really ruined the service Industry. Maybe from the public miss treating service employees. I think some of the better servers have found different jobs. I worked in service through covid. Saw with my own eyes the nastiness of the public. We have to do better. On both sides of the table. We finally had a good experience since covid started at Red Robin. Which use to be 1 of our top 10 picks.Highlight our server Shelby! What can I say? Quick, accurate service, delivered our food hot. All the thing you should expect but, rarely get at Red Robin anymore. We at times want to give up on this location. From now on we will wait for a table in her section. Thank her for us!Royalty program! The fries are amazing. I really enjoy the hunk of burning love. If you prefer to spend less than $10 get the tavern burger. One of our favorite burger places in Norman.Update! Tried the burning love burger (grilled chicken) wrapped in lettuce instead of bun. It is awesome. Broccoli is awesome side to go along with the lettuce wrapped sandwich.
We did have to wait a bit to be seated, but it was Saturday night and I think they were down a server, so no complaint on that. Food was phenomenal, and the service was spectacular. Thank you so much for restoring our faith in Red Robin. We will make the drive again from N OKC to come back (my husband loves the fries that much ?)
Food was great. But the lady that served us messed up on our order several times and then proceeded to tell us to GO when we refused to pay the extra ticket from nowhere, after she told us we had a cleared payment. I only give it two stars because she was good with my sister's small child. Maybe if she was better at the tickets and made sure that all the items were on the only ticket we needed then there wouldn't be a problem not told us to go because she messed up. I will not be back.
Great service and not over crowded.
very good burger. first time eating there
I like that Red Robin provides options to make healthier choices. Today I was able to get the Burning Love Burger with the following substitutions: grilled chicken for the burger, lettuce wrap for the bun, and brocolli for French fries. Having flexibility and options makes for a better dining experience.
Normally they have great service here but not today. After waiting 15 minutes for a table(which I did not mind) we get sat. After we waited for the server to come to our table and he did a no show the hostess noticed the server had not been by so she got us drinks. When the server finally approached us he stated "hang on while I go clean a table". Well that was my cue to leave. I had already waited 25 minutes in total I was not waiting for him to clean a table. Went to Denny's got a great burger and excellent service.
Good food. Nice wait staff and comfortable ambiance