Rude manager , online order was 30 minutes later than when they said it would be done , asked for no onions due to food allergy , and received my sandwhich with onions , do not recommend
I have never wrote a bad review on anyone because for what? But this place needs to be shut down.
Absolute joke of an establishment. Food as always been decent but their efficiency and customer service is trash. The staff is rude and inconsiderate, especially Felicia. It took her over an hour to make one online sandwich order. It was 35+ minutes after the online pickup time before she got me my order ready & it was not a busy time. I asked her to cancel my order and refund me and she refused. 10/10 would not recommend. Don't waste your time.
I enjoyed the food but the cashier wasn’t very nice and it took 30 mins for our food, even the online orders took longer than they were supposed to. Overall it’s a great place that needs more or better staff
Probably pointless even giving this review. There are tons of other ones. Mainly about the same person and nothing has been addressed. The staff at this restaurant are rude, obnoxious, and completely unprofessional. The complete lack of response from management must mean they could care less about retaining business. The lady needs fired. I will just be giving Norman my business from now on. The extra drive is worth it to avoid the atrocious lack of basic customer service that ownership obviously supports.
Staff were extremely rude. They talked trash on me right in front of me just because I have a nice car, harassed me about wearing a mask when they were giving orders to many other people in the store who were not wearing masks, arguing with me about the order I’m picking up. And lastly they refused to give me my order because I wasn’t wearing a mask, that was already paid for.
Be ready to be reprimanded by the restaurant staff! Make sure you only talk to restaurant staff if you are at the register because if you do you will promptly be told that they can’t help you until you are at the register, even when the restaurant is empty and your picking up an order you placed online. The food is not the same quality as you will find other Firehouse Subs in the metro area.Update:The manager is still there and still terrorizing customers. I thought I would give it another try so I placed an order online and made sure to wear a mask to pick up my order. This time I was greeted by the manager with “Good Afternoon, welcome to Firehouse” and I replied “Good Afternoon”. When I got to the counter she looks at the the other employee and says “Your going to have to help him because he didn’t say good afternoon back to me”. I quickly interjected and let her know that I did reply and that she may not have heard me because I have a mask on and she began to argue with me. Of course the restaurant was fairly busy and she made sure everyone could hear what she was saying to me which was quite humiliating. The behavior of this employee and her continued employment leaves you wondering if the franchisee of this location has some vested interest in it going out of business. Word of mouth is everything in the restaurant business and I’m definitely spreading the word to my family and friends.
First of all customer service means you don’t argue with a customer about a order that was made wrong. Second you do not laugh or make jokes about your customers husband making the mistake. All this was done to me at this location. Same rude “owner” that we’ve had to deal with in the past. After telling her to please remake my sandwich there is no need to argue about who was right or wrong she told me to leave. I explained to her that I had to drive 10 miles to get my sandwich made right. Gas isn’t cheap these days and it would’ve been a lot easier if she had simply apologized and made my sandwich. Then she proceeds to take my lord and saviors name in vain and walked off cussing. So here comes another employee wanting to argue once again about the situation. She then grabbed my sandwich and threw it on the floor. Wow! I WILL NOT BE BACK and this franchise needs some serious work!!!!! I’ll make sure to never recommend firehouse in Moore to anyone!
I don’t write reviews ever, but I’ve given this place multiple tries as I understand people have bad days. Every day seems to be a bad day for these employees.A few months ago my boyfriend and I decided to eat there for the first time together, after waiting awhile to order as no one even acknowledged our existence we grabbed our cups and sat down. After tasting the Coke Zero and it tasting off, I asked the employee if she could check the carbonation on it, since it just tasted overly bubbly, like maybe it was low on syrup or turned up too high on the carb. In a timid manner, she agreed. So I sat back down and waited. After 10 minutes she hasn’t left the counter and we now had our sandwiches. We waited for awhile to eat so we could have our drinks. I then approached the counter and asked if she could go look and she said in a loud and rude tone that it’s not her job and it’s up to the vendor to fix that. I don’t understand why she didn’t say that the first time, even though at the sandwich shops and restaurants I’ve worked in, employees could change the syrups, but I digress. Now, I’ve worked in customer service a long time and I try my best to level with the employees, since she offered no solution to the issue, I did something stupid out of anger and decided to grab two bottles of Coke Zero out of the cooler, she then yelled in front of everyone that I needed to pay for those, I said I’d have no problem paying the difference but since we didn’t get fountain drinks, I’d only pay the difference. I proceeded to pay for the two bottled drinks while she scowled at me and rolled her eyes.That’s only one of the horrible experiences at this place and it’s been with multiple employees treating people, including myself, in this manner. I refuse to eat, order, or pick up door dash orders from this business just because it’s impossible to escape terrible treatment from the workers. I hope they’ve hired new people for the benefit of the company since I genuinely like the mission behind the company.
This food establishment has the worst staff I have ever seen. I was eating lunch when a Young girl and her mom came in to get 2 door dash orders. The staff ignored the young girl at the counter for 10 mins. Then the staff told the young girl and the mom that they aren't going to make their door dash orders because they did not have masks on. There was 15 or more customers eating with no masks on. There is no mask mandate in Oklahoma at this time. This pregnant mom and daughter was just trying to make some extra money on spring break. This staff needs to be fired and they need to train and higher more professional staff. I likely will not be back here. I can't support a company that is ok with disrespecting people like this.