Worst experience I’ve ever had!! Went to get shakes for my family and put in my order after they answered on the intercom and then it went dead and no one ever came back an repeated my order.. so I’m thinking they just forgot to give me total. 15 mins goes by nothing and then I hit the button they have no idea what’s going on sends someone out that is just as confused then finally gets me back in the intercom had to repeat my order 5 times. They brought out my 4 shakes no drink carrier was never asked!!! Got one of my shakes lid wasn’t on it an it dumped out in my car and all the girl could say was sorry and as I’m cleaning she trying to hand me my other shake!! Of course I was trying to clean up choc of all things..I get charged 17.00 bucks for that kind of service and then when I gave her money she said oh I’m sry I don’t have change (coins).. I would of thought a manager might come out with all the confusion but no one even tried to make it right!!! Will never go back and I’ve always gone to that location because it’s closer..
Do not place food delivery orders here. Multiple times have had extremely long wait times, (20+) minutes AFTER the scheduled pick up time.Today was a single order of boneless wings and 2 orders of tots. Only other customers (the few that came through…) only had drinks.I’m no rocket scientist but, last I checked it shouldn’t take a fast food restaurant 20 mins to fry that up, especially when the order was called in. Not only should management remind their employees that Sonic PAYS these delivery services to send them orders, but we represent the CUSTOMER, and are ourselves potential customers. I will be sure to avoid this store in my personal and business dealings in the future.
This location is the worst location in this town for food delivery drivers. They loose the order, don’t bring it out, when you push the button again and ask where it is, they don’t even recall you arriving and requesting the order the first time. Delivery drivers are dumping customers orders because this location isn’t preparing them. In the last week we’ve dumped 7+ orders from this location. This is the only place we’ve ever had to cancel a customers order at because it wasn’t being prepared.
So much for “fast food” takes over 5 minutes to get a R44 coke. I had to go inside to request it myself.
The kids working here do their best but the equipment is half busted and they can't handle big rushes so they occasionally miss parts of your order or don't listen correctly.
Surprised i wasnt so satisfied. Usually very good.
HORRIBLE service. Called for an issue with my order, girl proceeded to be incredibly rude and demeaning to me the entire phone call.Go to the one on West Willow… it’s not as bad.
It was 30 minutes before they closed, 10:31pm, only vehicle there, placed order through mobile app, and no food was ordered. Only 3 ice cream blast. Still took over 15 minutes. Carhop was friendly, and the order was correct, but speed of service is a big reason we choose sonic
Order was correct, food was good, the only thing Lacking was, there wasn't any napkins. Ended up getting the sauce on my clothes, the fabric seat material, the steering wheel and me.
They never get my order right or anyone's order right and just don't care to read the screen to make sure that they follow the instructions that we give them their customer service is absolutely horrible