Don’t expect much from fast food but by far the most unsanitary McDonald’s I’ve ever visited first glance I noticed they were pulling trash but got busy and decided to leave full trash bags in the middle of the lobby upon ordering noticed cooks with beyond soiled shirts so decided to go to Braums instead disgusting restrooms just a very unpleasant experience
Just got home with a quarter pounder. Ask for extra pickles, which I guess translates to NO pickles!! Then after biting into it, it was completely raw in the middle!! So I try to call and the phone is constantly busy and cuts off after 2-3 seconds, so that means off the hook!! How fricken busy are you at 11:00 pm!! So driving back!! Better be compensated!! They want to be paid $15+ an hour ?!!!! For what?!!!!!compensated with old cld fries and my once deluxe burger with everything on it is now a burnt patty with pickles only!! Yeah now it's all good!!!!!?
The staff was really friendly and took my order correctly made sure it was right. Counter change back correctly and the food was good for it being fast food.
We ordered food but there was NO RECEIPT because they didn't have paper in the machine. They screwed up our order. Plus there was NO ADULT SUPERVISION. We won't be going to any McDonald's in Enid.
There were employees cussing loud enough to be heard in the lobby. The Special Needs employee wasn't listened to when he was trying to talk about a job he hadn't gotten to. The manager, physically turned the employee around by shoving on his back and, instead of asking nicely, and pointed at what he wanted done in an extremely gruff voice. There is no need to talk to a high functioning special needs employee in that manner. My husband over heard the same employee saying "he wouldn't ever do any of that stuff, it would probably get him eight years and he wasn't going to put one toe out of line.". A little disappointed as this McDonald's is not a very conscious restaurant about how their sound, eating out of the main french fry station with no gloves on and do not wash their hands after touching their face, nose, hair, etc. before touching freshly cooked food again. We will not go into the Willow Rd McDonald's again!
Seriously the very worst mcDonalds I have ever been to .waited 20minutes for two McChicken and a mcdouble,two small fries and three cokes. The mcdouble was so hard it wasn't edible and the McChicken had to be from the day before it was so dry there was nomeat inside the crust shell.took the mcdouble back and they brought a new one out.
There was a long wait in the drive thru, so we went inside. We see high school aged kids behind the counter, in street clothing and short shorts, making themselves flurries, and eating fries out of the fry warmer. No management in place. It looked like a bunch of kids doing whatever they wanted. No sense of urgency. Wait time was ridiculous. Completely unprofessional and tacky. We live close to this store, but we'll never be back.
For Willow not being busy I sure had to wait a long time for old cold food. The only thing edible was the fish sandwich. The cheeseburgers had rock-hard buns, the fries were old and can somebody please explain to me how you mess up a chicken nugget? It was like biting into rubber.
Edit: I want to say as of late I have had issues with time. I ordered yesterday (10/1/2021) on the app for curbside pickup and waited almost 30 minutes for my food and I had to go inside myself. Even after all that I got home and they missed my son's chicken nuggets and got my mom's burger order wrong. I understand a lot of places are understaffed, but I don't think anyone is over the age of 20 that works here and a lot of them just stand around talking with each other and ignoring customers. I am really disappointed lately with the customer service aspect of this location. My review has been changed from 4 stars to 2 and will stay this way until they improve.Ordered via the app. Good was fine as well as drinks. Only complaint is for pickup they don’t have parking really. The signs are sideways in front of the building and no parking lines. So that was confusing.
I had showed up at 2 am. you are "open" 24hrs. after sitting in the drive through lane upward of 5min nobody waited on me. When I had tried calling to see if yall were indeed open for I could see workers moving about in the kitchen and yall had a car at you second window apparently waiting for food. When I did call twice I was hung up on both times. I am not lovin it.