This place has gone downhill drastically. I understand being short staffed and remain patient in those situations. When finally getting through on the phone to order, I am told “we are closing in 1 minute” when actually it’s 30 minutes before closing time, that’s frustrating considering they NEVER answer their phones anymore. Can’t support a local business if they don’t answer the phone.
I have been a customer since 1974 and have to say I was always pleased until today. I tried repeatedly to call and place an order the phone was not answered. I decided to drive to place my order much to my surprise the store was not open it would have been nice to have had that listed on your app. I was very upset that I made the trip for nothing . I do not like wasting my time and at this point do not know if you will be getting my business in the future . As a customer for 48 years I expected better.
I love Sandwich Factory but the last handful of times I’ve ordered, I’ve been disappointed. It’s a cheap lunch or quick dinner which I appreciate but I just spent $3.50 on literally FIVE onion rings. 3lbs of onions costs $3. Barely any meat on our sub but a ton of lettuce— a literal salad sandwich. I love the food but it’s not worth it anymore. Literally every and any sub shop around will have at least double the protein on their subs compared to what SF charges for maybe 3oz of meat. They have maybe 2 friendly employees and that really depends on the day. I’ve been a restaurant manager for half a decade and I never judge based on one bad experience but after today, Sandwich Factory will no longer be in my regular rotation. Do better y’all.
There is usually a line to order but that should tell you something. We both ordered the turkey sub (excellent). Plenty of parking in the lot. Can't wait to go back.
Always enjoy there food. Great prices. Great food. People are usually friendly for most part. One problem I had is they need to answer phone when it rings.
Done with this place. Wont even answer the phone. Probably best since last time I went I got a loaf of bread, 3 heads of lettuce and 1 piece of roast beef. It was nice while it lasted
Ordered chef salad (wilted lettuce 1/8 mushy tomato , no eggs? ,Large chicken salad, chicken on side. Chicken crumbs only in box. (Employees must have been hungry) large breaded veggies ( taste like they were sitting there min 3 hrs. Mostly crumbs. Not the first time had awful food there but definitely the last?, firehouse, dibellas, save us , Please come to austintown!
The best sandwich place you’ll ever have, you can’t go wrong with anything at this location and I highly recommend the giant #7 with extra vinegar!
Drove just under an hour to go here after hearing how “huge” these sandwiches were. Well, we order 2 Italian subs, “giants”, 2 steak and cheese half subs and a small turkey. We get our food, drive back home to be Very disappointed at the sandwiches. The Italian was like 1/4” total of the meat, cheese and lettuce combined. The bun was tasteless along with the sandwich being basically All Bun. Ends of sub, 2” both ends, Nothing there. So, we were absolutely disappointed with this “giant” sub and lack of ingredients on it and no flavour. Well, major letdown but will Definitely Not be going back OR recommending this place to Anyone. We will Definitely stick with Jersey Mikes much closer and their Giant is an Actual Giant that the sub is loaded with ingredients And Flavour. Went to the one on 46 and mahoning ave.
Sandwich Factory is the only restaurant in the area that always tastes the same no matter which location you go to! It’s wonderful! Our family loves this place, it’s our go to easy meal for those nights you don’t wanna cook!