My Daughter and I went through the drive-thru and she got an Expresso. They gave her the one she did not ask for and charged her for the more expensive one. The Woman who took the order failed to tell her they were out of the other one when she took her order and she didn't seem to care. Get a different job if you can't even get a coffee order right and tell the customer you are out of something. ☹️
The line is ALWAYS extremely long, which for them, is a good thing:) Unfortunately, it blocks other cars from entering or exiting plaza, which is obviously frustrating and causes lots of bad vibes. Last but not least, once you reach the window, there is a good possibility they are out of whatever you are ordering. I get the pink drink, which seems to be a frequent item they run out of or the components to make it. It's almost not worth the trip or money. On a side note, the staff is always very polite.
Visited this location on 4/12 and Rhea made me an excellent iced mocha. I’ve been going to Starbucks for at least 15 years and it was one of the best I have ever had. She was very polite also!
Ordered our drinks paid, waited shortly for them. (which is good because the drive through is like ALWAYS wrapped around the building! It's good stuff so I can see why). The staff was courteous, welcomed us, and say goodbye. Super sweethearts.
They were all very polite and smiles on their faces. The service was slow but they were SLAMMED and I worked in McDonald's management for 10 years so I know that can be rough. Good work!
They are always packed and I'm not a fan of the location (it's crammed into too small of a space and it's hard to manage to get through the parking lot). I go there when I have gift cards given to me but I honestly prefer Dunkin Donuts if I'm spending my own $$, because their prices are much more reasonable, I personally like their selection better, and their location is much easier to get in and out of. But the staff at Starbucks is great and if $$ isn't an issue and you love their products then you'll love this Starbucks. Just be prepared if you have a large vehicle that it's not easy to get in and out of when busy (and I've never been there when it's NOT busy).
Good service and good coffee. Only gripe would be the parking lot is very small so if you park you will have to wait a bit to get out because the line for the drive through goes into the parking lot. Overall decent location.
I just want to say they’re never open anymore. I called in twice in the same day I was told they would be open at a certain time and they were close both times I showed up. After calling in.
Tried to go through the drive thru and there were employees that came outside and told us the drive thru was closed as well as the inside dining. Even though their hours say they're supposed to be open late..? They gave us no explanation or anything.
The line is regularly wrapped around the building and has extremely slow service. The coffee is subpar compared to others in wooster. It is the only drive-thru coffee on the north end, which sucks! I'd rather get my coffee from some dude on the street than wait in line for sugar milk with a shot of espresso thrown in. On a plus note workers are usually competent and friendly.