I go into this establishment today and place an order for fries and 2 milkshakes. I then asked if I can have just an empty cup so that I can place the 2 milkshakes I purchased into 1 cup instead of having to drink my milkshakes out of 2 separate cups ( because the milkshakes they have only come in 1 size and thats a small). The lady making my shakes(the manager) tells me I have to pay for the empty cup which i didn't understand why since i just spent $20 on fries and 2 small shakes. But I went ahead and was going to buy the cup, so i asked how much for the cup, she rings up a large drink and tells me i have to pay almost $4 for the EMPTY CUP!!!. I then say no,I don't want a drink, I just wanted an empty cup to place the 2 milkshakes I bought into 1 cup. I have done this multiple times because Im always ordering 5 guys food and shakes and always spend over 50.00. But again thats the Cleveland location who truly practices customer service. But to try and charge me almost $4 for an empty cup is ridiculous. I don't understand why it's so hard to please a customers simple request, all i wanted was to place 2 shakes into 1 cup. I can spend my money here but can't even get a empty cup?? Who charges a customer $4 for an empty cup. That is ridiculous. I'm very disappointed in the Wooster Ohio location. They have definitely lost a fan of Five Guys, and a loyal customer.
This place never let's you down. Friendly workers. Fast service. I recommend this place.
Great burgers and awesome management and staff.
Always great food and friendly service. Excellent management team. Places is very clean and well maintained.
Probably the best fast food burger you can get in Wooster - Cooked when you order it (no sitting under heat lamps), fresh ingredients - blows most fast food chains out of the water. A little more expensive, but worth it.
The burgers are really good, really!The fries are really good and they give you a ton of em.I had my first peanut butter shake and it was amazing. The atmosphere fun, I could see friends hanging out snacking on fries having good conversations. ?
Although they have been in Wooster for 3or 4 years this marked only our second visit there and now I remember why. All the other restaurants were closed so we took our grandsons there. With 4 sandwiches, 2 small fries, and a milkshake our bill came to...$56 ! I was shocked. I have known bank heists that didn't make that much. To their credit it looked very clean and tidy. I was told the burgers were good but a loaded cheeseburger was $ 10. Peanuts are free and I included a photo of the one item I felt was reasonably priced ( the peanuts). In the hour we were there only about 12 customers came in and we were the only customers for the first 20 mins they were open. My guess is that many were first and only time visitors as we were (are). When the Washingtonian reported that it was a bargain burger place, not sure in what market they are in.......With inflation at 8% and gas prices growing by leaps and bounds, it will be a long time before we go there again.
they treat your minor children like crap vince the manager does hand too hand transaction in the back and smokes his vape in the walking cooler
Great Burgers and the Cajun fries are awesome
Burgers are good, way overpriced. Restaurant was clean. Staff friendly