Cashier at 4pm on the 15th didn't look up or greet me in the 10 minutes I stood there waiting to place an order for a drink. Seriously. Would have taken 15 seconds to punch in the order and hand me the cup but couldn't be bothered. Had messed up several orders ahead of me so the wait was long too. I eventually walked out without being acknowledged at all.
First time to come to the area- John was very helpful and he did his best to propose vegetarian options. The food came extremely tasty and very fast. Best soup ever (cheddar broccoli soup). All is perfect 10/10 in his category
I have never had a bad experience at any Panera location until today! I order the same every time. Turkey Bravo with extra special sauce. My sandwich was so covered you couIdn't even see the meat! The bread was soggy and not edible. So ridiculous! The manager Melissa was very rude and seemed annoyed at everything! I will not be back at that location.
Just paid over $18 for a meal I used to regularly pay about $13 for less than a month ago.Most of the "serve yourself" items were out like napkins and sweeteners.They gave me the wrong dressing. When I said something they said they thought so, but wasn't sure. They remade the salad with iceburg instead of romaine and said that would have to be fine, no offer to make something else or refund. This was the GM.None of this is worth $18.70.They are belatedly getting in on the chicken sandwich craze, but the sandwich is $10. I didn't try it.
Great atmosphere with staff that seem to like their job. My lunch was great and will return next week.
The VOA location is not one of Panera's better locations. This is the Greek salad with extra feta and extra olives. Extra? Greek salad dressing containers before opening are less than half full.
Great atmosphere with staff that seem to like their job. My lunch was great and will return next week.
Wish I would have gotten my sandwich melted. Just personal preference but the food was good and the place was really clean. PICK 2 Soup and Sandwich
Awful experience with our food. Our BLT's had one piece of bacon each, asked for no mayo and received mayo and chicken noodle soup was literally all broth. This is all completely unacceptable. Ive reached out to corporate and never heard back which is very disappointing as well.
Mistakes on order in every possible way. Manager was very professional and trying his best to herd his team into functioning. I venture to guess that he is not properly supported by corporate to train people properly. Food was fine once the recorders came through. If you are ordering a latte make sure you say hot latte. I just ordered a latte and got an iced latte. You.must tell them exactly what you want. I don't go to Panera, so I didn't realise whipped cream automatically came on everything instead of being asked if one wants it. I asked if the sandwich automatically came on a specific bread and was told yes (I was ordering for someone else). At the other end of the line I was surprised by the bread used because I knew the person wouldn't like it. I was then told one can choose the bread, which is what I would assume would be the xase at a bakery. Again, a few of the staff were functional and the manager was great, but just use queue cards when you order. My sister, a more frequent customer, ordered before me and asked if they didn't want a name.for the order and the cashier emphatically said no. I was next in line and after I ordered she asked for my name. Would have been funny with a few cocktails in me.