They were not on the ball , we usually go to this KFC, their a pretty good team. But not today, The girl that took our order didn't remember me when I went back up to get something she forgot. I was observing and I wasn't the only one that didn't get all of their stuff and several over charges including our order. This is the only time I would have given them 1star, other times it's 5 stars service.
This was one of worst experiences I've encountered. On May 13th, between 3-4 I was in town to visit a friend and had a taste for chicken and we chose this KFC, by the mall and we were the only 2 in the store with I would say about 6-8 employees at the counter area with one being the assistant manager. May have been shift change with plenty of staff on. Shouldn't make a difference but we are african american and the staff from what I could tell were all white but one. Not once did anyone greet us, for about at least 5 mins. 5 mins is not a long time with short staff but they were all at the counter area! After chit chat and mgr. counting change, a your girl ask what we wanted. Not once did she say hello or welcome to KFC. At this point we didn't feel welcome. So I asked is this what customer is like here with a entire staff looking at customers and not greet them, or say at least we'll be with you shortly. They all looked around stun. Finally after not getting a responds, I asked who is the mgr. here where the assistant stated he was. I again asked the question about the lack of customer service, he said he was sorry and walked to the back of the store. This was totally disrespectful, rude and unacceptable. If the leader treats it's quest that way, it's understandable why the entire staff acts accordingly. Needless to say we decline to give them our business. We went to another KFC, not so close by but got a totally different exceptional experience.
Waited 15 minutes for our food when we were told 2 minutes. Did not give condiments as requested. Was given the wrong chicken as i asked for original and was given extra crispy and the sides were packaged in the wrong persons meals. The chicken thighs were oddly mutated with lots of bones. I am not sure what in the world happened at this kfc today but care and attention were not there. I felt like i was being punked or was on candid camera or something just not a good experience
Good chicken..once a month..I have to have it
I have not ate their in 6 months its nasty!!
We ate there a lot and this time the chicken pieces were soo small and not much flavor now. 8!piece bucket.. we got the 2 mashed potatoes and they used to give 2 gravies now just one. Price went up 3.00 very disappointing. Will be awhile before we go back now.
Service is good, but lately, the chicken size is pathetic and not worth the money. I don't know if they changed the supplier, but the size of the chicken now is a joke. I don't know if we are eating chicken or pigeon. Hardly any meat on the bone. We won't be going back for a while, even though we usually go 1-2 times a week.
What a great group of people that work there, so friendly and helpful, makes the food taste even better
Wish I could give negative stars. I ordered online and went thru the line to pick up my food and was told after waiting almost 15 minutes in line that they haven't started my food and would NOT be starting my food until the line was down and that there were 3 other online orders ahead of me...I told them I didn't understand why they couldn't start my order because I waited in line like everyone else it was the same as if I had just ordered. I was rudly told that I had to pull around or cancel my order. Then I called to speak to the manager and the staff that answered said that the manager was to busy to come to the phone...worst customer service...also don't even try and report to corporate they leave you on hold for 10 mins then disconnect you.....
I dont mind the long wait but our food was so bad we through most of it away. My breast was dry and old like jerky the potatoes were paste and my wife waited for fresh strips they were cooked but just barely had a gross texture. Tried 2 of them at tossed it all away.