I am sorry if i spelled name wrong kyaira was our server and she was awesome...very attentive...food was awesome had swiss mushroom burger not dry at all...salad bar great... Whole experience great...1st time w there...will go back!!!
Used to really enjoy eating here but the last 3 times we went we got food poisoned. Last time it was so severe I was throwing up before I even left the restaurant. Ended up in the emergency room it was so bad. Don't eat here unless you're okay with the possibility having the worst food poisoning of your life. I'd give zero stars if I could.
Just not good service. Twice my fiancé and I have been here the service hasn't been good. Today was the final straw and it has been added to the banned list.The waitress we had was nice. Upon being seated she arrived fast to take our drink order and return with drinks. We ordered - buffet for me and burger for my fiancé. 20 minutes go by and the waitress tells us that the cooks lost the order and the food was just now being made. This is the second time we have been to this location where the waitress has said it was the cooks that were responsible for the food not being prepared. Fiancé and I have both been kitchen workers and know that the wait staff love to tell customers that it's the cooks fault - it's not like they can defend themselves. She tells us our bill was being discounted. Okay. Food is then dropped off 10 minutes later. She offered no refills and forgot the ranch. We didn't see her come back for another 15 minutes. She offered to get him a refill before he could ask - his drink was empty. She then didn't return but instead walked around picking up her tips. She came back to the table 10 minutes to ask if there was anything else we needed. Fiancé asked for the refill. She didn't even register that she had said she was already going to do this. His finished up eating. She dropped off bill and never came back. 10 minutes passed and we just decided to pay up front. We passed her cleaning out a booth on our way out and she said sorry. Restaurant was pretty empty at that point and we saw lots of other servers so unsure why she was gone so long.We did witness a couple sitting at a booth waiting on their bill when we first sat down and her walk past them to service us. They must have been there a while because they looked upset when they asked another server for their bill. Judging by the servers face when getting her tip it wasn't good and looked like there was a note written in place of the tip section.Server was super nice but I don't know if she was having a bad day. I was more bothered about blaming the mistake on the cooks.
Went during lunch on a weekday. The specialize soup: red pepper soup tasted like ravioli. The menu was misleading for the turkey wrap as it said slice turkey (meaning they cut the turkey meat) instead it was deli meat. Service was the best part.
We waited 30 mins for and appetizer, was told there was only one cook and he was slow. After and hour we got are food. Salad had and hair, couldn't enjoy the rest of my food.
Honestly... If I could give a (-5 )star rating for the day we stopped to get dinner, (not our first experience with these fools), I would...It was a good day, we did our shopping, stopped at this craphole, on our way home, to get dinner. My wife, God bless her, helped an elderly couple out the door, (No, that doesn't require a standing ovation. It's called being polite, and considerate). We, my wife, daughter, and I were looking forward to having our usual, "outing " dinner, and patiently waited in the lobby, to be seated... waitress/ server, watching us from behind the pie counter, as we waited at the, "wait to be seated" sign... I, used the restroom, and returned, to patiently wait for the server, (still looking at us from behind the counter), to seat us....As we waited, two other couples with children, and a party of six came in, dressed the same, (honesty worse, as none of us, wear sweatpants, crocs, and overly full, "XL" t-shirts), looking to eat. They walked in, shouldered past us, to, "claim their space", in line, and the waitress behind the counter, who had been, "ignoring" us for 20 minutes or more, IMMEDIATELY, decided they were, "more important"...(guessing she knew them, or they "order" more)... and seated them all...Here's a fun game....... "what would YOU do"....Personally... I've boycotted this place, and will NEVER go back......What they don't, "understand", is the power of the written word, and word of mouth...In a, "service" position", you NEVER ignore anyone... you ALWAYS ask if you can, "help"...Word of advice, to anyone who stops here... If you're hungry, and want a good meal, search for, "local restaurants", and drive the few extra miles to get a good meal, and be treated well.
Serving staff was really attentive, the wait for two people was nothing. I asked for a custom item and they went far and beyond to make sure I had enough, with how simple it made my meal.
The best ENP I've found in Ohio yet. The staff needs to so a little better with cleaning but the food is always great. The buffet was clean, organized, and well stocked even at closing time. Service is acceptable. I miss a few menu items like Zucchini and biscuits and gravy but at least there is one ENP in Ohio that isn't terrifying!!! Win!
They were low staffed but explained that we would have to wait 5-10 minutes to be seated which ok with us an we didn't even wait that long an our waitress was amazing she was very calm an patient with us an for being a busy night I think they while team did amazing job
From the cleanliness of the restaurant, to the friendly server, it's a terrific place to eat & ? relax. Went back(3/3/2022) the (restaurant in Warren is our fav) servers are sweet ! Nearly as sweet as new buckeye cheesecake pie! It's a MUST try people!!