We got there and the girl behind the counter couldn’t have been any older than 15 it looked like. She was on her phone FaceTiming when we walked up. She acted like we inconvenienced her by walking in. Then the older man working with her was rude as well. When our food was done, the service for that was rude as well. Never offered us plates or anything. Then when we went to cash in our tickets, the young girl was again FaceTiming. When she was told by what I’m assuming was her boss that we were up there, she responded by saying I’m about to go on break. Then was mad because my kids couldn’t decide what they wanted as a prize. Definitely a disappointment to say the least. Will not be coming back. Sad because it definitely isn’t what I remember.
Wow they did a major face lift since I was there last. Pizza was great. The service was ok more specifically the girl that does the prizes I definitely was not impressed with attitude. The manager was so so very nice. The place seemed to be clean but I would have liked to have seen more sanitizer. Salad bar was ok. I didn't go back for 2nds because the options just wasn't there. I was upset about that. Oh and a heads up the prices have also changed since I was there last as well. You might want to check that out as well.
It started out to be fun my son really enjoyed himself I paid a lot of money and he was excited to see Chuck E and ran up and gave him a hug... he mushed my son I was very upset but didn't want to upset my brother who I was with because it would've turned bad quickly but he didn't hurt my son and I was ready to go after that but the kids were still ready to play after that the staff became unhelpful with the kids trying to get there prizes 2 were on there phones at the counter I was standing at waiting and didn't even see what I needed finally a lady came from the back and seen us and seen them and I would assume became annoyed they didn't help which in cause we got a nasty attitude from her. I will not be back not after that. It's really sad that it's an establishment for kids and they were not KID FRIENDLY ?
the workers were really rude we drove all away from Genoa and the food was horrible pizza burnt and all the staff could say they couldn't do anything about it and we could leave if we wanted to now remember my daughter is deaf so this is just horrible smh
Great time here, came with family from small town. I really like that they have something for all ages, (my kids we're from 2 to 14 yr). I love that it's separated as in younger kids have one side older, kids have the other side. Was clean, workers was sanitizing games upon arrival, food was good! Keep up the great work owner's and staff.
The pizza has gotten much better! I love the fact that they've never decided to quit serving me alcohol based on falling down numerous times!! Cheers Mate!!
Very dirty and no control of children by parents or staff.
There is a lot to do and the service was great! However I had booked a birthday party there and we were really disappointed in the lack of a birthday show. I guess they stopped doing them (but there's no warning of this on the website). Instead of animatronics, there's a giant TV near the birthday tables with low-ish volume and the kids just tune it out (which is fine bc they came there to play anyway). No appearance of Chuck E Cheese, no special moment really created at all for the "birthday star" besides just the ticket blaster.... we had been to the other toledo location 4 months prior and decided to book a party based on how much my LO loooovvvved the birthday show, so I'm not sure if it's just this location doesn't do them or what exactly but it's definitely worth looking into if you're planning a party for the same reasons I was
Chuck E. Cheese is better now. The pizza is really good. I had the Supreme pizza with stuffed crust. The beer was really good. And also the games are always great. I will be going back. Glad they did not close because of Covid.
I had fun at my grand daughter's birthday party. totally different then my kids were younger.