Terrible service lots of attitude given for no reason
My daughter & her friend ordered a pretzel & gave a coupon for buy one get one free. My daughter has social anxiety so ordering at a cash register is already a big step for her. The gentleman was cold , and handed her one pretzel & no change ..and immediately said "how can I help you" to the next person in line. Being that shes uncomfortable not speaking up she walked away without her change or additional pretzel. Sad to take advantage of teenagers in a mall .
Some of our pretzels nuggets were dropped on the ground by the worker and we didn’t get any more. Also, we asked for cream cheese and were saddened when we realized there was no cream cheese dip in the bag when we had paid 99 cents for it.
I went to this location earlier today and ordered 2 pepperoni soft pretzels and a drink. I had to wait 15 min for them to make them because they never have them pre-made, which is fine because I knew that was going to be the case before I ordered so I was already prepared to wait. When I received my order finally. I asked the “girl” at the cast register for some napkins because the dispenser was empty by the register. Then I came up a second time for more napkins because I needed more? Is that a crime? The girl (and I use the word girl loosely) literally slammed the napkin dispenser onto the counter as if I was asking her to make the napkins from scratch…? I was very polite and for no reason at all apologetic for asking for more napkins …she didn’t say much AT ALL. Just what my total was and how long the wait would be. She wasn’t polite to anyone else either… she was so rude and her attitude was disgusting. If you hate your job that much then quit or be polite to your customers. It’s your JOB! I didn’t catch her name but she had a whole sleeve of tattoos and was chubby. I was shocked that an employee would act that way toward a paying customer…. Absolutely appalling.. have some respect, really. I won’t return ANY TIME SOON. That’s forsure. Worst experience I’ve ever had at any Aunie Anne’s. Hire people with joy in their voice. Not miserable people. Not attractive.0/10Do better with hiring employees.Also, only reason I gave this 1 star is because I couldn’t give it zero.
my nuggets were hard as a rock
The cinnamon sugar pretzel bites are amazing!
Asked the lady for fresh and she gave me old and I was willing to wait and also gave me sweet glaze dip when I asked for the hot salsa cheese dip smh ??
Asked the lady for fresh and she gave me old and I was willing to wait and also gave me sweet glaze dip when I asked for the hot salsa cheese dip smh ??
Pricey, but good.
Great pretzels and a treat!