It was the worst experience, the fact they didn't bother to call to inform they had no delivery drivers, didn't bother to look up my order. Just said it didnt exist when I have email confirming my order and the app stating it was being made. Called back to confirm my order, was on phone for 20 mins waiting for someone to pick up! Called customer service and they answered within 5 secs, they need to re-evaluate there team. It was unprofessional and disrespectful! I want my refund for my order I never received and never got delivered!
ordered two pizzas both were wrong tried to call to talk to someone noone answers the phone poor service won't be eating here again
Ordered via website and it was made and the driver was 4 minutes away when i got a message it was cancelled. No contact at all from any pizza hut rep. Still waiting on refund. Don't order pizza hut for delivery ever, they treat customer deliveries awful and take forever to get a refund. basically they took my money and now i dont have enough to get anything else to eat tonight. thanks for not only not giving me food but holding my money so i cant order anywhere else.
Wish I could give 0 stars. This Pizza Hut does false advertising. Ordered a large pizza and it looked like a medium pizza when I picked it up. When questioned about it, the worker said no this is a large pizza. Probably didn't think I would go home and measure it. They said a large pizza was 14". Guess what, this pizza measured exactly 12", the size of a medium. Do they think I am stupid? To make sure my kids ate, I didn't eat any pizza. Called the store and spoke to the manager. Had him confirm the size of a large pizza, he said 14". I let him know large pizza measure 12". He said well we don't measure the pizza and those are Pizza Hut standards. Aren't you Pizza Hut? You don't go by pizza hut standards? He just repeated those are Pizza Hut's standards as if he didn't represent Pizza Hut. Advised him I would be contacting corporate as this is totally false advertising. He just said okay. Didn't attempt to make anything right. l never order from this Pizza Hut again
Pizza had no sauce and was cold. Wing containers crushed and leaking sauce everywhere.The manager Micheal was the one that picked up. He was annoyed and refused to believe me saying the only way he'd make a new one was if I drove it down there, I cannot drive right now which I why I got delivery. Offered to show him pic and/or show delivery driver he refused.Said hed give me a credit but instead hung up.
Might be a good idea to have management reduced to dishwasher.....never had I had a worse experience with pizza hut. Oh and after 2 weeks I got a sorry email....and that's it from corporate
If I could give 0, I would. I never leave reviews, but it seems this is the only way to even express your issue to the store. I waited for a big order for over an hour. Received all the updates. Received a text it was on the way. Never came. Called the store and was on hold for a long time. Employee answered and said I’ll get a manager and never came back! I could hear people talking the whole time but ignoring my call. I hung up and called again. I’m still on hold. This is by far the worst service I’ve ever had at pizza hut. The employee clearly doesnt care at all. And of course they closed by now and won’t answer. I see in your reviews that this isn’t the first time this week either!
Worst Pizza Hut store by far.Three weeks ago we placed an order, after almost three hours I called to find out what was going on. They told me door dash took our food to the wrong home. We asked for a refund, it took four days to get our money back.My wife tried again tonight. It took three hours to get our food. I called to see where our food was at 6:54. I was left on hold for 20 minutes. Then I was told that it took 2 and 1/2 hours to make our food and wait for a delivery driver.I told them I would never order from their store again. The response was, that's you prerogative, and they hung up on me. Door dash person told me that the store told them good luck with these people when they arrived to pick up our food.This place does not deserve to be in business.With all of the struggles that covid has put on businesses, this one could care less about service or customers. Do not order from here if you are hungry at all. You will be waiting for a while.
I was thoroughly impressed that ordering on my phone from an email I received was that easy. Even on a Friday evening, the order arrived in 30 minutes! The delivery person was very personable. Definitely would recommend this location to others!
Someone was supposed to bring my order out to my car and no one did, even after I called, after checking in on the email. After waiting too long I had to go in and get it. I ordered a pepperoni lovers pizza that had all of maybe 10 pepperonies on it total, and they were all only up by the crust. Breadsticks were dripping with grease and unedible