I've always loved Papa Johns until this trip Whatever I was served was NOT the pizza my family has always loved. The sauce could have easily been confused with a can of tomato paste. The bread sticks? Is there no longer any certain size or length for these?? The skeleton crew they seemed to be working with was very polite and the store was clean but other than that nothing positive to say.
Papa John's has always been my favorite chain pizza. However, in the last 6 months the quality at this specific location has really gone downhill. I'm saying this after 7 or 8 orders. Cheese doesn't cover the pizza. Skimpy on sauce. The dough is all in the crust and not in the pizza; making for almost a thin crust pizza with a giant dough perimeter. Slices never cut appropriately. And they removed all their good coupon deals which all the other Toledo area locations still advertise.
Rude customer service at reception. Asked a couple of chill flakes packets, but white lady on counter insulted by saying “can’t u buy?” Well definitely I can buy but I was traveling, wasn’t going home to eat, so naturally who Carries these items in car ?? She should have politely offer them with some money, instead of insulting ppl. I felt like these comments came out of racist context. Won’t go again there.
I’m not typically one to review, but my most recent experience with this establishment forced me to break the rule. After receiving the order, I had been given the wrong pizza at which point, I called and was told that the driver would be coming back around with my correct order as the driver had likely given me the wrong order. This was impossible because the wrong pizza was in the box with my address, but I digress. 80 minutes pass. The order never arrives. I call back to speak to the same manager that told me my order would be coming around in a few minutes. At this point, said manager tells me that the driver was “pretty sure he dropped off the right order at my house, but I can have a quality guarantee and my next pizza free.” I ask where my order is, he tells me I could use my free pizza now…no, I want the pizza I paid for; the additional pizza should be given at a later date following this cluster of an experience, he continues the runaround that I must be lying (because a supreme pizza is apparently the same as a pepperoni pizza in his mind) to which point I tell him if he would have actually sent the driver to my house, he would have seen the error upon opening the box THAT I SAT ON MY PORCH in waiting for an arrival that never came. So, I was then forced to use my free pizza that I was entitled to on an order that I had already paid for. The mental gymnastics that a manager must be using for this logic is quite extraordinary.So, to summarize. I received the wrong order, was told my order was coming back around, waited an additional 80 minutes and was then called a liar, but then apologized to profusely after they actually did the job and saw their error, but was forced to use a free pizza on an order I paid for that was incorrect while the establishment contended I was lying until the final moment. Truly incredible customer service.
Clean nice people great food good prices
Fast and delicious.
Ordered and ate a large bacon ? pizza last night. Stopped in store and service was outstanding. Store very clean and will definitely be getting more pizzas from Perrysburg Papa Johns.
Great pizza location near Holiday Inn hotel.
Quick, fresh, hot
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