An absolute amazing place to be, food is great and Chris’s hospitality, service and his BIG smile make it even better, he is the reason we keep coming back. Thank you Chris ?
The ambiance and dining room was clean and nice. Lots of space and tons of tables to sit at. However I was disappointed by the food. Pasta was precooked and it was so starchy that it was fused into one giant pasta brick. There were 2 employees who made the food while the rest in the back just kinda hung around and talked. When we got to eat everything looked nice (visually appealing), but everything was room temp. I’ve gone to the Piada on the east side (Chagrin Rd) many times and this location (Parma) falls short in every category when compared. It’s a new restaurant so I’m hopeful it will get better but I’m not sure I will be back to this location anytime soon.
The food is good. The service is slowed tremendously by the online orders being made and picked up. My family of four was the first in line after one initial customer in front of us, Our total service exceeded 15 minutes. Focus on customer service and we would be talking about a 4 to 5 star rating.
The food here was okay.The sauce was pretty good, the noodles definitely could’ve been cooked a little bit longer and the spinach was completely raw in my dish.Sprite was watered down to the point it was more water than soda.Other than that, it was okay. The food came out fairly fast too.
Went in today and it took 30 minutes to get my food. I often keep in mind that places are understaffed but the line didn’t move for 20-30 minutes. When I finally got up to the front to order. They started doing online orders. Leaving almost 10-20 people behind me in line waiting longer. When i finally got my food i was worried they gave me the wrong order because the employee was doing multiple things at once. When restaurants are understaffed stop online orders… the food was good though hahaha so that’s why i gave 2 stars
I absolutely love their Cesar salad. I also get chicken and the Diavolo sauce on the side. My husband loves their Power Bowl. Great food.
My girlfriend and I both ordered the Pomodora bowls. We weren’t impressed with the quantity, relative to the price, and our pasta was somewhere between cold and room temperature. Also, $3.49 for a large soft drink seems a bit excessive. The best part of our meal was the sauce, which was excellent.
Good food, lots of choices and you can customize everything the way you want it. This was our first visit, but they walked us through how it worked. Had the bacon and blue salad with added chicken. Also had the penne pasta with Alfredo and grilled chicken, very good. The pepperoni sticks were good as were the meatballs. We will be back.
Terrible customer service call to check order update for the fact they where late on preparing my order that I placed. When I called to find out about it person on the phone could not find my order I placed with them after a minute looking for it another employee asked what the problem was and the employee talking to me said to the back ground employee I can’t find his order so then back ground employee hung up on me I tried calling back multiple times with no answer so no food and money just disappeared highly disappointed and will never order and will make sure know one I knows orders from this joke of a company. Update clearly had an order dropped off 2 hours after ordering when 730 was original order time. Proof is in the ticket time now 905pm great service.
Justin was great! Helped us with our order and made the best meals we have had at this location! Highly recommend eating here!