Super clean. The ordering station is down which I find peculiar since they’ve been open for only a month(?). Cookies taste delicious love the ambience. Personally there are a TON of mom n pops bakeries in the area that serve better treats. Might not have the variety and obscurity of flavors though.
Amazing service and very good cookies! I've been here a few times by now and everyones always been so nice each time! Today we went and the manager served us, he was very kind and respectful. This place definitely deserves 5 stars! ?❤️
I purchased a 4 pack for a birthday gift and pre-ordered ahead of time on 4/28When the order was picked up we were the only ones who did not have our box open to check it out, Figure it wouldn’t be such a big deal if we didn’t have the box open….When we got home we notice the box cut the cookies on the end.Very disappointing.Receipt: 7qFckFhtm0
I love this place! Parma has great employees that are always smiling and so cheerful. The cookies are heavenly!
When my husband and I walked in the staff all greeted up with a “ahh”! They all had smiles on their faces and were working hard. The chocolate chip cooking was nice and warm and had such a good flavor! I haven’t tried the Boston cream cookie yet but it looks great. Cant wait to come back for more!
I went with my siblings and it was my first time at Crumbl and I FELL IN LOVE!! The cookies were AMAZING!! I love the variety of flavors. The employees were super nice and friendly. I thought it was really great that they show you the box of cookies so you can see everything rather than just handing over the box to be on your way. It shows that they care about making sure the customer is happy. I cant wait to go back!
Edit: The store manager got in touch with me about our experience. He was polite and understanding and made things right. We'll give Parma Crumbl Cookie another chance next time we are in the area.Stood in line for over an hour while the online orders were being filled. There was probably only 10 groups of families/people in front of us. When we finally get to order our cookies they were out of Iced oatmeal and Key lime pie, however there was enough to fill the online orders. So we ordered 3 peanut butter with snickers, Iced sugar cookie, chocolate chip, and the chocolate one. So not worth the $4 per cookie and the time wasted. Pretty sure there is supposed to be more frosting/snickers than what we got. We have visited Columbus and Mentor in the past and their service and cookies were so much better.
Delicious! I do wish the boxes weren’t covered in frosting - I’ve had to wipe my car out twice because whoever is packing the cookies is touching frosting and then touching the box. Little messy. BUT the cookies are heavenly.
The staff is friendly and quick! Love trying a new flavor each week! So far my favorite has been Berries & Cream!
They taste good but not great. After the wait and chaos I could’ve had a similar tasting cookie from Walmart (the chocolate chip).If you decide to try place an order for pick- up because they only prioritize online orders.