Editing my review to a 3 starWent today in the drive thru and got the number 1 single. I had to repeat 3 times I wanted my combo to be a medium, and they still charged me to have a small combo. I got to the window and mentioned how I said I wanted my combo to be a medium and the person at the window told the others "she just changed it to a medium" like no.. if you heard me the other 3 times, you would know this is what I asked for in the first place.He then started to take other orders while he was busy scrolling on his cell phone. So, I am assuming due to being on his cellphone he probably is not getting orders correctly. I have worked fast food, do not scroll on your phone when taking orders... He looked to be maybe in his late teens maybe/ early 20s, light brown curly hair.. no name tag, so I can't exactly give you a name.At the window I asked for ranch dressing, which the same person told his co workers while scrolling on his phone" they need ranch". I did not get it, so I had to go inside.While inside, it took 15 mins for the cashier to "take my order" and there was only one small family of 3 before me. One lady did seem to have a pick up order, and walked out angry due to the service she received, since the front cashier was busy being slow, and rolling her eyes. That cashier did not seem to want to be there at all. She looked to be maybe 40s or 50s long hair up in a sort of bun, reddish a bit... she was wearing blue jean shorts and a blue Wendy's Shirt. No name tag, so not sure who she was. Even the family of 3 in front me of me was impatient with her.You need to train your employees better.. period.. by the time I got back to my car after waiting 15 mins for a thing of ranch, my food was very luke warm.This place use to be better. I am not sure who you hired, but seriously.. why is a worker on his phone while taking drive thru orders and messing orders up, and asking the customer to repeat themselves 3 times?I still liked the food and ate it, but the customer service can be a lot better.
Burger was okay, I've had better. Service was really, really bad! Lady taking orders at drive up window was more interested on putting on her lip gloss, than taking orders, greeting customers. I had to repeat my order 3 times and it was just 1 single with cheese.. I hope she's looking for a new job that better suits her before this review is posted.
Upon arriving at the restaurant the line for drive thru it took forever waiting to get our food! But while I was waiting at the drive thru window I got to witness these 2 girls goofing around and just sitting around drinking behind the counter …the the best was when one of the girls (without) gloves stuck in hand into the box with the Sliced cheese pulled out a stack ..started peeling it apart and jumping and sticking it to the ceiling !! She did this 5-6 times until the cheese fell on the floor!! She saw me watching her and went to the back of the the back!! So I wonder to myself ….what happens to our food we order when no one is watching !! This Happened Wednesday March 30,2022 at 8:30pm
Waited nearly 15 minutes at the window for breakfast, then they screwed the order up (no bacon, wrong sauce). Prices were higher at the store than listed online.Tried them again on 4/2 system is down and can’t order any food, reducing from 2 to 1 stars
Wendy's North Olmsted Where's the rest of the frosty? 832771187 Skimpy, we should have checked before we left, they didnt give us the full frosty.
The drive through went fairly quickly for the number of cars in line. We each had the Dave's single combo. It was prepared as we ordered, everything was hot, cheese was melted properly (unlike the cold piece of cheese slapped on a cold sandwich at another Wendy's location). The staff was friendly, prompt and did their jobs correctly. Thanks for a great meal!
Head and shoulders above any fast food chains in the country. Wendy's will always be the go to for me. Dave's classic double with cheese, mustard and pickle.
This location's drive thru is open until midnight, I pulled into the drive thru line a little after 11pm, there were 4 cars ahead of me, not moving at all. When it was finally my turn to place my order at the speaker, I heard silence, no one greeted me or asked me to hold on for a moment, or anything. The silence continued for about 8-10 minutes, I just sat there waiting because I figured they were very busy and trying to catch up with orders. I started saying "Hello, are you guys okay in there? Everyone alive? Are you open?" No reply. Another couple of minutes went by and I was done being patient, there were about 4 or 5 other cars waiting behind me. I turned around the drive thru curve and there were NO other cars in front of me. I pulled up to the window where a man who looked very annoyed to see me took his time to begrudgingly open the window. He told me they were changing out the register drawer and the young man who was working drive thru took his headset off. I don't know if this man was a manager, but a manager should always have a headset on regardless of who else is on drive thru. And a manager should never blame an employee, the manager is there to make sure everything is running smoothly. They took their time changing out the cash drawer and left me sitting at the window for another few minutes, and when he finally asked me what I wanted, I said I won't be ordering anything. I told him I hope that in the future, if they're very busy doing something on the inside, they would at least greet the customer at the speaker and ask them to please hold on a moment. They had a long line of cars waiting for nearly 20 minutes while a staff of at least 4 (from whom I saw at the window) were completely ignoring the drive thru. The man I spoke with at the window was rude and unprofessional. I understand fast food jobs can suck, but if you're working in the customer service industry, greet your customers and communicate with them in a professional manner, or get a different job that you don't hate.
Love this Wendy’s. Its the only one that is ever consistent in their hours and open late! The only part of my order they’ve ever messed up is sauces which is not a big deal and the food is always hot and fresh! Gone for breakfast lunch and late night runs probably close to hundreds of times now and only had meh staff maybe once or twice. Ive never been inside but the only times I’ve had to wait in the drive through line were at peak times or when the person in front of me orders bags and bags of food and even then the wait is not ever very long.
Best Wendy's in town. All the rest are terrible, but this one has good hard working staff. Even when there isn't a lot of staff, you can tell they really try their best to help the customers. I appreciate that.