Great service, awesome food and very nice atmosphere
We had a great experience here, our server Chase was friendly, fast, and attentive. My girlfriend got a burger with no bun and it was the best presentation she ever had. Great experience!Updated experience:When we arrived we were told they could not seat a table of 7 because there wasn't enough kitchen staff. But they could seat us if we split our group into two groups in two different sections with two different servers or did our order as a to go. That makes no sense, if the kitchen is short staffed, it's still 7 orders. How does splitting the group or doing it as a to go make a difference to the kitchen? (-3 Stars)
From New Orleans, while visiting our daughter at Case Western Reserve University, she wanted to eat at Red Robin. The service and waitress were excellent. The appetizers, drinks, and shakes came out quickly. The food arrived on time and was exactly like we ordered it, even with the extra items and changes. We were very impressed with how friendly and on point, they were as a team. This location was well managed, and the staff was friendly and professional. I would recommend a visit to this location, and we plan on returning.
Went to dinner this past Friday and the service was good. Not to busy for around 6pm. Tried this salad they had on the menu it's called the Avo-cobb-o salad. It was really good, refreshing, had just the right amount of stuff on it (even though I wish there was more avocado on it) but it wasn't a deal breaker. Also got the bacon cheese fondue with a side of there signature fries. Definitely can't go wrong. They were out of their lemonades which was sad but again it wasn't the end of the world.
The burgers were delicious. It has been some time since my last visit, but it was worth the wait. The endless fries were good too, could be better as the fries didn't seem to be just fried. The temperature of the part of the restaurant we were in was a bit unregulated.
Food was good, but it didn’t arrive until 40 full minutes after we ordered it. We were just getting up to walk out when it came.For entertainment? We had TVs all around us with a VIOLENT, BLOODY fight. Waited for almost 10 minutes for someone to come by to say something, and tried to look away but everywhere I looked there was the blood. Finally walked into the kitchen and told someone to turn it off. It took another 10 minutes before they did. There were elementary aged kids all over the restaurant- not very child friendly!Won’t be going back there again.
We went on a Sunday afternoon and they were very busy. Waited 20 minutes for a table. The server was nice and the food was food. The booth are pretty rough looking. Could use an update. We ordered pizza and salad. The salads are endless which is great and the pizza is Donatos which is one of my favs. Good experience. Little short on staff, but a solid 4 star and we will go back for sure.
Service was good, feel bad for some of the waitresses, they can be stretched pretty thin at times. Lunch was hot, fries were cold. They do have all you can eat fries, but it might take you all day to get them. Order more fries as soon as your meal comes. Today 3/8/22, my second order of fries were cold. They also were at the very end of the container...... Very small bits and pieces. In my opinion, they should not have been served
Absolutely amazing place to be and the food omg the food
We normally love this restaurant, but were very displeased with our carry out order. I called ( I feel terrible complaining) and the manager was quick, efficient, and very polite.I know the restaurants are short staffed and are having a hard time getting products.I am very pleased with the level of customer service I just received. Feels rare these days.Thank you to the manager in North Olmsted. We will give you our business again because you very quickly righted a wrong.