Arrived at the store around 5:30pm. The drive thru was closed and the sign directed the customer to the lobby to place the order. But the doors were locked. Then an employee (with a drink in her hand) came out and said they were closed for about 30 minutes due to an incident. This is not the first time encountering issues with this Popeyes. And I don't eat fast food a lot. I like the food, but this location is terrible. They really need new management. I'm never going back there again.
WAITED 40 minutes for a 2pc with one side. Then get all the way home and find out that they gave me spicy chicken instead of the mild chicken that I ordered. YOU CAN'T JUST GIVE PEOPLE WHAT YOU WANT TO GIVE THEM. WHY ASK IF YOU WANT MILD OR SPICY CHICKEN IF YOU CAN'T GET IT RIGHT! I CAN'T EAT SPICY FOOD. FROM NOW ON IM DRIVING TO CLEVELAND ON CLARK AVE TO GET MY CHICKEN THEY GOT IT TOGETHER THERE.
This was possibly some of the best fried chicken I've had in a long while. They have definitely mastered that Louisiana flavor. It was just as good the next day out of the microwave at work. I ate too much chicken.
Sorriest place in North Olmsted. Waited 25 minutes in drive through, they did not have enough chicken for 10-piece SPECIAL they're promoting. They didn't tell us this at the speaker, instead they told us AFTER we paid. Had to substitute a different item. After all that- Did not get all my order of $30! Live 30 minutes away, so called as SOON as I opened my bag and discovered items were missing. Called, line busy....Posting this 2 HOURS later, line STILL busy - The phone HAS to be off the hook. They will be closing soon and I just wanted to let someone know this happened so that I may receive a credit or coupon or SOMETHING! Gas is TOO high to be going back when I have no other errands in that area today. And to top it off, our LARGE side was HALF full- so we paid the large price for a SMALL. This is the worse restaurant I have EVER been to in North Olmsted. This city is pretty upscale when it comes to their facilities and quality of service. Totally disappointed with this POPEYE'S. It has really put a scar on the brand.
Went by the on Monday March 14th, and was expecting to see a long line. Surprisingly it was dead. In the past you would see 6-8 cars and know you had a 30 minute wait. With no cars, I thought they were closed. Pulled in and surprisingly got a voice on the speaker. Pulled up, got my order and was out within THREE MINUTES!! I commented to the two people that were working, and he said the ENTIRE CREW quit, and they were all brand new. They were both very energetic, and seemed very happy to be there. They said they currently have a staff of five, and are looking for more. I have to say, the chicken sandwich and nuggets I received were DELICIOUS!!!! Fresh as fresh can be, very soft and tender chicken on the sandwich, and it was HOT! This is NOT the same Popeyes that was in North Olmsted a few months back. World of difference.
I don't even know where to begin. The food? Amazing! The service? Very top notch! Probably my favorite Popeyes that I've been to. You may have a bit of a wait but considering the fact that this location is understaffed, I think they're doing amazing with what they have. I don't know about you, but I'd prefer friendly staff and delicious food over rude staff and decent or nasty food. I will be returning again! ?
The wait time is always ridiculous but today I spent 30 minutes at the drive thru with no response. I went to the window and was ignored. Went to the front door and it was locked. They could have said something at the drive thru to let the 5 other cars know something was wrong or they weren't ready. Such horrible customer service.
This is the worst place ever to eat. The sign states they open at 10:30 am but at 11:30 am they still aren’t open but have employees in the store. They said the chicken isn’t ready so they can’t open. Where is the manager at? Why is she or he not fired yet?? I have been coming to this location for a while now and I swear I love Popeyes chicken but no longer like or want the bad service. The employee are smoking blunts outside the store. Maybe they eat all the chicken or are too high to cook the chicken. I don’t know. Let’s hire some competent staff and rebuild this business.Fire all the terrible high employees.
Placed an order online. They closed the restaurant early and didn't bother to notify me. I live a little more than 20 minutes from this restaurant. When I called the restaurant the manager got smart with me and didn't seem to have contact information for his boss or corporate in order for me to get a refund. While he was trying to lecture me because I placed my order on-line he told me corporate has them closing at 8pm, this was at 7:15pm on a Friday. At the very least one of the 3 or more people working in the restaurant could have called to notify me they weren't going to make my food and they likely could have refunded my money to me without me having to jump through hoops to get my money back.
Store states it’s open until 10 but every time I try picking up orders for door dash between 8-9 pm the person in the drive through says they are closed, out of chicken etc. How are you guys always out of chicken? It screws me out of my money because someone don’t want to do their job.