Placed an online order today. Never had an issue in the past. When I arrived I was waiting 10 minutes past due for it to be ready. The crew member asked for my name. She checked and couldn’t pull up my order. The manager came over (Travis) and was extremely rude! He wouldn’t be patient enough with me to figure out what happened. He kept yelling “ I can’t make it for you” and humiliated me in front of the whole restaurant. Never will I return to this location again. The food here is really chincy and every meat has so much fat on it. They need to get it together and have a positive attitude. Not act like your going to fight a customer that’s demanding fair treatment. He needs to not work in a public setting.
IDK why I keep going to this location, maybe because it's the closest to me. Went there this evening, hoping the food would be better than the last time ?it was worse this time. They cut their portions in half! I couldn't believe what I was seeing, everything is dried out and not cooked fresh, I requested for some fresh chicken off the grill, guy comes back with a 3oz small cup of chicken ?I literally walked out saying I won't be back! If I'm paying over 20 dollars for a burrito, I'd rather go somewhere else where I can have a full meal! I won't go back to this location!?
This was just so bad. Normally when I order a Carnitas bowl I get enough to have for two meals. I get lunch and dinner. I even ordered extra meat. This is the size of extra portioned bowl, AFTER I PUSHED IT OVER TO FIND THE RICE. Very little of everything, including the extra meat that I ordered. Definitely not going back to the store ever again
loved all of the fresh ingredients. Place could have been cleaner. The staff was very friendly.
Placed an online order for pickup and had to wait a few extra minutes. They were understaffed during lunch hours and this guy waiting starts going off on the employees for not working hard enough even though they were understaffed. The young girl stood her ground and refused to give the man his food which I applauded. I work retail and I know exactly what those workers are going through!
All digital and the parking lot is full of customers? Bad business! When people are not allowed to go inside and get their food made you guys won't be open for to much longer. You are turning money away! Good luck I won't be back again! This was on a SATURDAY!
These guys used to rock but the food and service has been at a lesser quality and that's even before COVID showed up. The steak was full of fat and gristle, they where stingy with toppings too.
Sorry but I have had the worst burrito bowl ever from N Olmsted. Ordered from app and they definitely didn't follow the order. Very chincy with cheese and barely any of the 2 meats. The guac should not have been served. Bad color and taste. Better luck next time.
Never never order from here the staff is terribly rude ! Ordered chips and queso blanca salsa along with a burrito bowl. Paid online went in and picked up my order which was 10 mins late by the way! I drive home and open the bag and no chips the queso is there but no chips and my bowl is not specified the way that I ordered it! So I drive all the way back to the store and tell the staff working and a guy team member yells were out of chips you have to contact chipotle contact us.com! Why wouldn’t they have notified me in the beginning? ! I had to drive all the way back up there for something they could have told me ! How rude and nasty of this staff! I will never order from this location again!
I'm giving a 3 star because Everytime I order online I get barley enough food in a bowl to feed a toddler. in person the bowls are normal but online it's like everyone's brains slow down or they just simply don't care had to order online Christmas eve and made food when I got home because 3 bites wasn't enough for me. Same with the time before but when I wasted my gas to come back it was made right I'm hatin on this chipotle rn take out isn't cheap