Their straws taste like chemicals, fall apart before finishing a regular milkshake, and are way too thin for milkshakes. Paper straws can work, but these are genuinely the worst ones I've ever used. They'd be bad for regular soft drinks, but for milkshakes it's unacceptable.They also give like 1/4 the amount of cheese sauce they should.
I placed an order through DoorDash with this location tonight(4/22/22). My Dasher arrived at this location approximately 30 to 45 minutes later to pick up my order and they informed my Dasher that they did not have any french fries, onion rings, or milkshakes. My Dasher waited at the store for a good 15 minutes or so for them to inform her of this. I called the store five times and every time they answered the phone and immediately hung up the phone without answering. This is a corporate owned store. Do not waste your time ordering from this location or any other location. They could care less about customer service.
Out of everything. No notice. Found out halfway through them making our order. Guy told us that if they aren't bust, they'll bring our food to our table. We were the only ones there but had to retrieve our order, all at different times, from the counter where they left it. Snickers milkshake had 2-3 big chunks in bottom. Nothing else. Pretty disappointing, but the burgers were good.
Two burgers that use to at least be the same size as the bun. Not anymore. They seem to be using a McDonald's style bun now the patties are half the size of what they use to be but the price has not changed. I think it is time for this location to close its doors. You had a good run before covid but now worse than ever. Shakes don't even fill the cup. Quality has suffered but the staff is nice it's not their fault they are only doing what they are told to by management. I hope district management sees this review and the other recent reviews with the same complaints.
They replaced the waitresses with 4 kiosks. No one helps to explain how it works either. Watched for several minutes 2 elderly folks struggle to use it with no help before I offered assistance. You have to order your condiments and pay for them at the kiosk as well just for them to tell you they don't have what you ordered or not bother putting them on the tray. No refund was offered. Was completely out of cups. Sandwiches were thrown together. Presentation was terrible. Don't even have the seasoning on the tables or available for use. Overall bad experience. We used to love this place before covid now it's terrible. May be a while before I try again. Come on Steak and Shake Do better. Be Better. ?
Am I the only one who thinks steak and shake put its own nail in the coffin? The old steak and shake pre covid was amazing. You had servers and all and the meal was a great price. Now you wait on your self food quality has gone was down and to top it off the Newark ohio location no longer has sweet tea. I use to go all the time. Now I may go twice a year. Covid is over let's get back to the fun that was steak and shake.
It's been years but I see the food is still awesome. But please, for the love of all things holy, get real straws, paper straws suck so bad lmao...
Had to order everything from a kiosk even for dine in. Order onion Frisco melt sub onion rings for fries and a milkshake. Had 3 employees work a cool and 2 others. Are good was brought out to us no drinks no onion rings. When I went up was told they didn't have onion rings and that was it. I paid extra for the rings strike one. We didn't say anything then started eating my sandwich which didn't have the sauce or anything. Strike two. Now my wife's meal she asked for no lettuce guess what she got lettuce lol had to go back up for are milkshake and drink. Strike three and four. All I can say is I do everything but make the food ring up my order clean my table get my own drinks and they want paid 15 or more a hr. Won't be back
Pleasant dining experience and polite staff. First time at this particular location as well as first time ordering from kiosks with self-serve fountain drinks. Intelligent streamlining for staff to complete multiple orders and attend busy drive-thru simultaneously. Steak burgers always a hit and well made.
Shakes were thin and lackluster. No whipped, cream, cherry or even strawberry chunks in the strawberry shakes. Cookie dough and Reeses shakes were mostly vanilla with a tiny sprinkling of toppings. Served in Styrofoam not glasses like other restaurants. Definitely not worth the prices.