Donatos Pizza

1059 N 21st St, Newark - 43055
96 reviews
Pizza
(740) 366-0777

How can a pizza place stay in business and give bad service? Each time I try them hoping to get better, they seem to get worse? Poor customer service, website not working properly, very poor phone service as well.

6:40 pm on march 15, 2022. Picked up a 'works' pizza. Probably the worst pizza I've ever had. 18 plus dollars and it was terrible. Toppings were very space. Mainly green pepper and onions. I couldn't find any cheese. Going back to my old favorite. Not worth saving 4 bucks for this

You can tell by the customer service how some people just hate their job. Was there on Valentine’s Day and gentlemen didn’t smile and acted like he was forced to be there.

obviously management has given up on quality and refuses to do a thing about the burnt pizza issues which also means this will be the last time you ever get business from this household ironically last review was removed bet this one will be too why cause they are incompetent and need protecting from theyre failures i know of nobody who enjoys charcoaled pizza or being ripped off on horribly made food im sure corporate will enjoy the feedback you keep deleting

Horrible customer experience. Whoever is answering the phone tonight should be replaced. Guy answers with an attitude kept saying anything else when I was still telling him what all I wanted on the pizza. Next time I will stick to the mom and pop place in town.

Ordered 3 pizza's, a sub and a salad. ALL 3 pizza's were burnt! one was not cut right and one of the others wasn't even made right. called and spoke to the manager and he said he could give me a credit! i then replied can you remake them and ill come and get them??? he acted like it was a big deal to remake our pizzas for us! UGH for the price we paid i would think it wouldnt be an issue for them to correct the mess up!

Ordered 3 pizza's, a sub and a salad. ALL 3 pizza's were burnt! one was not cut right and one of the others wasn't even made right. called and spoke to the manager and he said he could give me a credit! i then replied can you remake them and ill come and get them??? he acted like it was a big deal to remake our pizzas for us! UGH for the price we paid i would think it wouldnt be an issue for them to correct the mess up!

I went here about an hour before they closed. They have good pizza and subs. Really like the meatball sub. Only downfall is they are a bit pricey, is why I give 4 stars. Been going here for the last 4 years and have always had a good experience. If I was asked for a good pizza place, I would recommend this restaurant.

I ordered a medium pizza from there last night with extra sauce the person who made it splattered the extra sauce on top of the toppings it was a mess I would give it 0 stars if I could

The worst!! This makes the 3rd time I've had burnt pizza. Go somewhere else friends!