I hope this olace unionizes. There are no good local options for coffee in Mason, OH. So, I am forced to be a regular here.
Great staff and great products! The only thing I don't love about the place is the parking lot and how much of a nightmare it is to leave without getting into an accident.
Staff members are so sweet, the only complaint I have is that they aren't as quick as other locations but I usually order ahead anyway ?
Decent location and the staff is friendly at least the ones I have encountered. My drinks tend to be good. One downfall….you tell them you have a reward and they don’t apply it. Not exactly a deal breaker though
We went in to get our coffees because the drive-thru line was too long. Little did we know that we would wait 35 minutes to get our coffees.
Nice place to have a cup of coffee and a snack and relax for a couple of hours on a Sunday afternoon. Nice staff. Easy going atmosphere (unlike some other Starbucks locations). More seating would be nice, but that's true of a lot of coffee shops.
The employees are nice but a mess.They often forget my drink & im standing around waiting for quite a while. Then when I ask they tell me they’ll have to remake it, frustrating.This time, the drive thru order taker told the person making the coffee they put down cold instead of hot. So what do I get? A half full cup of coffee with whipped cream being over half the cup because they felt the need to rush it.Usually they are very busy so I let it slide and just drink it. But the past few times they weren’t busy, inside or out. It’s getting frustrating. They are even well staffed usually (at least 4/5 people) so I just don’t understand it
Fast and friendly service.I don't really get drinks myself much so I'll just relay my fiancé's opinion that the "vanilla chai iced latte with sweet cream and cream cold foam" is really good lol.
I moved to the area on the first of the year, and my experience has been less than desirable. Not to say anything wrong about the few ladies that I have had a pleasant experience with, but it is not the norm. My drinks are usually made incorrectly, not complex (cafe latte).The customer service is lacking. There have been several occasions I would say good morning, and the staff would not speak back, so I stopped. Also, there have been several times I’ve walked and with nothing said, and someone caucasian walks in behind me, or while I’m in the store, and they are met with the usual friendly greeting. There have been 9 occasions, today being the most recent. A caucasian male was exiting as I was walking in; someone in the staff wished him a good day; I walked in, no one spoke, so I said good morning, no acknowledgment, but they looked at me. A Caucasian young lady walked in behind me and met with a friendly greeting.Because I do not always see the manager or the usual friendly people and make the drinks correctly, I’m never revisiting this location, which is unfortunate because it’s less than a mile away from me. I’m not used to that kind of service, nor will I adjust to it. Hopefully, it gets better for other people, and no one else has this experience.
Didn’t open until 9am, fine, but it wasn’t posted anywhere until you’re stuck in their line with their barriers so you can’t leave. I had an appointment at 9am and was held hostage in line. Thanks a lot.