I went in to place a carry out order instead of drive thru, thought it might be quicker and was. They had a 2 can dine special for $11.99 which was 5 pieces of chicken, 2 individual sides and 2 biscuits. The cashier was friendly, sides were great, chicken part good and part not, the crunchy skin is one thing but two pieces out of 5 tasted like either had been sitting and dropped in fryer again or something because you could almost break your tooth on several spots, literally had to take part out of my mouth, yuck, looses appeal after 3 times doing so when you feel like you just bit into something that's not good due to how hard it was, and I have real teeth, all of them so that didn't play a role but other pieces were good, not dry. I also used restroom while there and it was clean, stocked. I also tried the strawberry pie but to me it tasted like full of strawberry jam and had hoped for little more fresh strawberry taste but some might like that since that comes down to personal preference but I wouldn't get that again instead if I want little sweet treat I'll stick to the apple. To dine in they have plenty of seating, tables looked clean, floor needed swept, drink area looked tidy. Traffic on that area can be little tricky too.
Good food, large portions and good service.
rude employees. I was waiting for almost 40 minutes even they said I will only wait 12-15 minutes. so I called them on the phone to make sure that they didn't forgot about my order since I was waiting for almost 40 minutes. The person who answered the phone was complety rude he even didnt say sorry to wait that long. he literally told me that he don't care how long the process of the chicken and my waiting time. I was just making sure that they didn't forgot about me. then he brought the food to me after 5 minutes then he said See I told you we didn't forget about you. No sorry, completely rude and very disrecpectful. What an awful experience.
Ordered online… an hour later my husband still sits waiting on chicken they say they JUST dropped. To speak to anyone, you have to wait in line yet again because the inside is closed. It’s awful as our family waits to eat, you try to pre order and they don’t even drop the chicken till thirty minutes after they got their to wait for it. I want my money back. This is outrageous. Don’t open the store if you can’t even fulfill online PRE orders. Should have gone to Canes.
Good chicken - variable service. "Lobby hours" posted even though you can't enter the building.The customer facing crew give the impression that this is their first day working. There must be one really top level employee on site keeping the place running, because my orders get closer and closer to being correct. I've only purchased dinners from this South Mason location 4 times, and I was going to boycott it after the first 90 minute drive-through experience, but my family really loves the chicken.The crew always have good attitudes, but they always seem lost and unsure how to fill an order, where my order is, and what I had ordered. I give kudos to the shift leaders; whatever they're paid, it's not enough to herd the front facing folks into getting orders taken and served.I would appreciate a large sign on the dining room doors (perhaps covering the "Lobby Hours" sign) stating that there's only drive-through service. Maybe post that in your Google or Bing descriptions as well. There looked to be a lot of out of state plates parking, walking up to the doors, and then driving off once they realized that there was no onsite dining.April 2022
The fastest drive thru fast food chain by post pandemic standards. Great food and I'm in love with their spicy chicken.
i wish I could give 0 star! Waited for 30 mins online to get to order, then was told need to wait again since they don’t have the food yet. Ask how long, say: however long to fry the chicken!
Great food.... when open and in supply... Last 3 visits have been disappointing with either very slow service, no food, or most recently closed early while I was in the drive thru... better call ahead or mobile order.
The fried chicken is always great. The spicy chicken sandwich is an absolute must try. It really is delicious with that giant piece of juicy chicken. I've been here a few times and occasionally I'll be missing an item but should've checked my bag before I left. Orders have been correct and nothing missing/less items more recently.
Visiting from out of town. Kids wanted to try Popeyes and I would say it was ok. The fries are really good. Had the spicy chicken sandwich and was good. Wouldn't mind visiting again.