Went there on 7/29/22. Took my daughter and father to Kings Island for a fun day. We left early in the morning and drove straight there. By the time we got there we need to eat so we decided to try the snoopy planet grill. This was a massive mistake. My father and I got the cheeseburger basket, my daughter got the corn dog. I became very ill within a few hours. I only got to ride one ride with my family, and immediately after I became much more sick and had diarrhea. This was the only place we ate. 1 day later I have a fever and still using the bathroom. My father became ill later as well. My daughter is the only to have seemed to be ok. Ruined my whole trip.
Food was bad. Out of hot dog and corn dogs. Hamburger looked like questionable meat. Paying $16.00 for a burger that ended up in the trash is crazy. Kids ate a few bites and they were done.
Been waiting 45 minutes and not even to through the line. If the park can’t fix the food lines this will be my last year buying a season pass.
After attending on Saturday May 8,2021 I have decided that I will not return until they have enough staff to operate the park. The lines for everything was very very very long and it was not due to being over crowded. It is apparent the park is grossly under staffed to operate as it used too. Also some of the covid restrictions they have in place is above the CDC recommendations as well as state mandates. The policy’s they have adopted leads to a very terrible experience. The park is dirty, most food/drink stands closed and staff that is there is overwhelmed. Also after hearing several loud complaints from people being forced to exit the park for smoking I’m wondering if they have made that policy to restrictive? They said it takes away from their experience having to completely vacate the park and go back through the long long line to re-enter. The management has done a terrible disservice with this policy it seems. Be prepared for a very frustrating experience if you go , management needs to reevaluate some policies. Terrible experience and very disappointed in Kings Island, I feel cheated for purchasing a season pass.
We went with our family to Kings Island passholders preview weekend even though it was crazy busy it was a awesome experience.
The rides are awesome!!! The staff was so friendly. I recommend the fast pass to get on the rides. It saved so much time. Over all it's a great park. But I hated going into the bathrooms. Every one of them was so nasty!! Stunk!! The smell was awful! This just made our visit from being perfect. Oh there was one employee who was very rude. Very!! At the Potato Works, a food place, we asked for ranch dressing. "We dont have that!" The girl snapped. Then a really nice employee handed us some ranch. We asked the girl for ketchup, THE SHE THREW IT AT US!!! I wish I got her name.
Today, May 8, 2021 was the worst trip we have ever experienced at Kings Island and we are Season Pass Holders. We spent a total of 8 hours in the park today split up with 5 hours standing in line to ride 4 rides and 3 hours standing in line to try to purchase (1) meal @ 2 p.m. and (1) soda @ 5 p.m. We waited in line to order (2) cheeseburgers and fries for an hour and a half and finally had to give up and leave the park to go to a nearby Wendy’s drive-thru where we also waited in line for another 30 minutes. There were no soda/water/Powerade machines or drink stations or drink carts anywhere in the park except near Diamondback and the only places to get beverages from were the restaurants (where you had to stand in line for 1-2 hours.) The credit card machines were slower than slow and it took 5 minutes for our transaction to be approved for (1) soda. All of the water rides were closed along with Delirium, Vertigo and Monster and the entire park was very understaffed.
We are platinum pass holders with full meal and drink plans and full season fast lane plus. Food service on May 8, 2021 was a disaster. Largest lines I've ever seen at every single food service station. The park reported slow credit card system. But the issue I saw was with service. It literally took ten minutes to serve each customer, notwithstanding the payment process. This occurred at multiple locations. Having to spend hours and hours waiting for meals defeats the purpose of paying for fast lane plus. I hope this is just working out early season bugs. If not, it it going to be a major guest service headache for the park
Here are some tips I wrote down for our trip that I wanted to share with all of you and also remind myself in case we ever return to this park. Purchase the fast pass because it saves a ton of time and stress with wait times except it doesn't really help in the water park portion. By 2-3 pm ride times go from nothing to 60 minute wait time. If you ride the Beast - sit in the middle for a smoother ride. If plan on doing both parks (which we would skip water) then go to one and then move car to the other. Tickets at the gate are higher than online and some grocery stores that sell them. Our favorite rides were Diamondback, Banshee, and Flight of Fear. Here are rides with short line cause of high rider capacity: Banshee and Racers. These coasters have slower moving times: (ride earlier or later) diamondback and flight of fear.
This season started out as being non ex-sistant until, they opened and when they did, they made sure that everything was safe and secure. They took care of their customers and made this a "magical" place to enjoy, relax and have fun. This park should be an example to all Amusement parks! It's a park in Ohio but we seen visitors from all over the country. This year, it was for sure, the "happiest place on Earth", in a depressing time of the pandemic, this park stepped up and made sure they opened in a safe and constructive manner. They had strict rules but also allowed fun. They opened a new coaster (because their customers wanted it, a giga). This coaster is amazing and is called ORION. They staff at this park and management team is amazing! They have over the top awards for their employees and even treat them to cook outs. This good treatment of staff = happy employees which = happy customers. The food options at this park as well as drink are incredible and delicious. There is healthy options as well. There is lots to do, even in a season where they did away with some things for safety reasons of the pandemic. Now lets not forget about the BEAST, the best coaster ever, ran loud and proud. It's a master piece in it's own right, a work of art. If you're thinking of a fun time, enjoy Kings Island in Mason Ohio.