Ordered a Salad and Cheesey bread. My salad hadnt been made when I got there to pick up my order, which I didnt mind. What I minded was the young lady digging her unwashed bare hands into several containers one after another while making my salad. Told the manager while I was there and got a sorry. I went to the website the day I ordered on april 22, explained what happened and on the 24th the district manager replied and I sent all info requested to the district manager who also apologized and said she would refund my money. To date (May 19) I have not gotten the refund I was promised and NOTHING has been resolved. The district manager keeps giving me excuses and telling me she is going to "look into it". The last time she responded was May 9th and I messaged again on May 13th to inquire about her findings and here we are 6 days later with no response. Marcos nor the district manager seem too bothered by the fact that an employee was improperly handling food (there were several boxes of gloves with plenty in them, hanging on the wall right infront of the employee. So not having any isnt an excuse and being " short staffed" isnt either. You have to handle food properly no matter what. That is the business youre in) because nothing has been done about it. If Im being ignored about improper handling of food and the district manager cant find 5 minutes to do what she said she would, she definitely hasnt corrected the issue in the store. At this point Marcos will likely be getting a visit from the local health department and it will take way more than refunding my money to make me ever go back.Edited to add that still after Marcos reaching out here and forwarding my issue to the appropriate people, I have heard NOTHING from anyone.
terrible phone etiquette - put on hold for over 10 minutes- to be told sorry about your luck in a rude and insulting manner…so needless to say - i didn’t order!
ordered pizza for my kids tonight and paid for but never received the side of banana peppers…. now a kid won’t eat dinner. when i’m paying a delivery fee and tipping my driver good i expect to receive everything i order.
Terry provided the best customer service and fixed an order without issue. Excellent job
Always has the freshest salads - Inexpensive, fast and delicious! Thanks for delivering every time with a good salad! Four this week! Always good and fresh!
I have always liked Marcos big square deals but this location is hit or miss... a lot of the time the pizza is great and other times it looks pretty rushed.To put the photo into context, I ordered this pizza with light sauce.I am editing my review since I have had good pizzas the last few times I've ordered
Pizza is always nice and hot!!! Friendly place of business as well.
Love there pizza employees are very friendly
I have always liked Marcos big square deals but this location is hit or miss... a lot of the time the pizza is great and other times it looks pretty rushed.To put the photo into context, I ordered this pizza with light sauce.
Pizza was so undercooked and got the toppings wrong.