It's fast food. It's fine. Apparently the manager forgot to order a bunch of stuff... lettuce, Frosty stuff, ranch dressing. So they have next to nothing in stock. Either that or they don't know how to make burgers. Bought a bourbon burger. Got it with sauce and a tomato. That was it. They didn't tell me they were out of anything. So maybe they don't know how to make it.
So there is a video of a guy picking his face herpes while behind the counter. I ask for district manager number because I'm sure they are unaware of the health violation.I am a cancer patient who cant have someone touching my food after picking face herpes. This place is gross! Management also just as gross!!!
First time ever reviewing a restaurant because my experience was so bad I have to share it. Wish I could rate it a 0. I ordered mobile, and pulled thru the drive thru. I was asked to pull into a parking spot cause it’d be a minute, so I did. After waiting over 20 minutes I pulled back thru the drive thru for them to not know what I’m talking about, not know what my order is, had to explain it to them twice, and received a pleasant “oh shit” comment from the guy working the window. I finally got home (after waiting another 5 mins at the window) and my food is cold, sandwiches are completely wrong, and disgusting. I tried calling 20+ times to not get an answer. Tried calling the number and live chat on the app and cannot get in contact with anybody. Wendy’s is going downhill. Want my money back as I’ll be finding something else to eat for dinner….
Went in for dinner tonight. The kid working the front was new and explained that he was. He was having trouble adding something the the order and went to get the manager. This guy was rude to the kid then we heard him in the back talking about him. The food was horrible and the place was a mess. This was my last stop here
0/10 stars I do not like going here, my order is wrong 9/10 times I’m here, mainly between 11-2 pm is when my order is wrong, I started asking my cheese buger ketchup only, extra ketchup and one day they drowned my cheese burger in it-not good, when I asked for extra ketchup packets I had 2 rude employees say ok and threw the packets at me, to add to it the packets were covered in ketchup leaving my clothes and Car a mess. on the very rare occasional I got through at late night (only place open) and I don’t like to do that, the staff can be rude, or don’t know what I’m talking about, and take customer service as a joke, one day I was talking the 2 drive through workers about something related to my order and the 2 mangers came up and yelled at both of them to get to work. Wich goes to show the mangers don’t care about the customer service wich is sad, and is rude to the team members creating a negative environment wich I don’t want to eat in. When I go to a restaurant I expect decent customer service and a somewhat postive environment, the way the employees got depressed when the mangers talked to them like that was sad and not right, additionally they were doing there job and doing there best on my order, and training they did have. The mangers should of been more understanding
Ordered through door dash, barely got half of my order. Both chili's missing, one fry missing, both frostys missing. When I called I was spoken to in a condescending tone, (while being called ma'am, mind you and I'm not a woman). Got told the frostys were not on the order and they were, I even checked my order through DD after to see them there. They supposedly told me they told my dasher they were out of chili, but my dasher was just as confused as I was.
Had 2 coupons one to get a free chicken sandwich and one to get a free fry so I read it as if I buy a chicken sandwich the second would be free and the same with the French fry coupon.when I got to the window the girl said bill was almost 19.00 so I either read it wrong or the employees were wrong so I just said forget it and left went to arbys was better anyway
I’m not exaggerating when I say every time I go to this Wendy’s I’m completely disappointed. I don’t go often because of that reason, but decided to try today. The ‘big Dave ‘ was extremely overcooked. Like ‘dried up and black’ overcooked. Very scarce in toppings. My chicken sandwich was, hands down, the driest, overcooked chicken I’ve ever had. I seriously thought it was the burger when I first opened wrapper, because it was that dark. Extremely scarce toppings also. Added Mayo and still didn’t help how dry it was. No use in trying to talk to management. I’ve tried that in the past, only to realize that management does not give a crap about anything. (Once was offered a new sandwich , when I got home with it, they had given me the same sandwich) Huge disappointment once again! I wouldn’t recommend my enemies to this Wendy’s.
We love Wendy's after church but are 30 mins plus on waiting for our order. They have messed up several orders in front of us. They say it is coming but we are still waiting and we expect the order to be incorrect. Won't be back.
I generally don't leave negative reviews for fast food because I have worked fast food and I know how hard it can be.Today is the exception. Wendy's in Lima Ohio on elida road is just awful. I ordered from the app and showed up at 10:24. I wasn't paying attention that they were still serving breakfast. The lady at the register was irritated and told me to pull forward because they weren't serving lunch yet. I tried to reply nicely as I realized we were 6 minutes early for lunch We sat for 25 plus minutes. I knew it would be a while because they have to do a changeover and I wasn't upset until everything was wrong.Every Sandwich except for one was made wrong. The baked potato we ordered was wrong. They literally put fries in a baked potato container. I attached a picture. We didn't get our Frosty for my daughter. One baconator was supposed to be only meat and bacon. They put cheese on it. The next one was supposed to be no mayonnaise it had no condiments just cheese and meat. My daughters cheeseburger was only ketchup and it was missing the ketchup.And all of this to wait over 25 minutes. The french fries in the potato container really feels like they were being azzholes. They could have just told us they we're out or something. Go somewhere else.