We ordered 2 pizza's and a cookie. They were short on drivers so THEY called door dash. After almost 2 hours we called to see where our food was and they asked us to wait 10 more minutes. We waited 15 and called back. They offered to replace the order. They quickly sent the food out but it was still over 2 hours total wait time. The food showed up but no cookie. When I called back I was told they could only replace the pizza. Any other food isn't covered because they gave our order to a driver. They can only quality cover the pizza, not wings, cookie's,or anything else, even though they used door dash not us. The cookie was over $7 and we gave an $8 tip. We will not order again from Pappa John's again!
Very disrespectful and rude. Management placed us on hold for over 30 minutes and would not speak to us. Definitely recommend getting Pizza Hut instead!
I ordered extra cheese on a NY pizza. I received no cheese on this pizza. When I called, the person I spoke to said there was nothing they can do. Well, there's something I can do... Thank you Papa John's for rotten pizza and rotten service.
Wish I could give no stars.very rude and would not even take care of my order that they messed up.and continue to argue with me about half of order I did not receive smh.
So it says you are open till 11 but stopped by for pickup and was refused at the door at 9:07? I’m confused. You are the only pizza place in Lancaster closing at 9?
shout out to this location tonight! my husband ordered the wrong toppings online and they made me a free pizza within 10 mins and even brought it out to my car! great customer service !!
The pizza had literally nothing on over 1/4 of it.. It was also supposed to be one of their specialty pizzas..The crust was dry and over cooked...and the two hairs were an added bonus. This is the most disgusting pizza I have ever seen..Do yourself a favor and go anywhere else...I cant imagine anything could ever be as bad as Papa Johns!!
Quoted 24 minutes. 50 minutes later half of my order is sitting on the warmer and the other half is still not done. No- not busy-
The gluten-free pizza is of low quality. There are several other pizza places that have excellent gluten-free crust. Before I was gluten free I loved Papa John's Pizza, not so much anymore Plus the garlic butter has wheat starch in it, why couldn't they have made it cornstarch
Never answers their phone at night. This has been an ongoing issue. I’ve called to complain during the day and have been told numerous times that a manager would call me back and that never happens either. We have been ordering for 8 years and because their website won’t allow us to order delivery (even though they deliver to us) we have to call and change our order from pickup to delivery every time. It’s not worth the hassle so we’ll order from one of the 50 other pizza places in Lancaster. Please avoid this restaurant! There are plenty of other pizza places that actually answer their phones and treat their customers with respect!