Everyone's polite but I never get what I order correctly. Usually it's an easy fix but still frustrating when I consistently get my order messed up. I also noticed they upcharge me when asking for classic as vanilla syrup and everytime I have to ask them not to charge me.
Expensive
This place seems to be closed by 11 am everyday. They love to let the line build up, and suddenly say "sorry we are closed". I can understand being short staffed, but to let the line continue and cut people off suddenly? Now that is great customer service. The best part is, one of the times they did this it was due to only having iced coffee and soy milk in stock... which is exactly what I was about to order. i informed them of this as they cut me off as next in line, but it did not matter. Awesome!!
One evening I went in for a drink while I was studying at the library, and was informed by the very rude, very frustrated manager that they were "out of coffee." This doesn't even count the previous time I went in and they were out of Frappuccino's, expresso, and anything with cream or whip. Seems to be extremely short on resources, and while the baristas and those working at the counter do their best in organizing it, the head manager/barista that works there is always extremely rude and in a huff.
This place was already bad enough but COVID ruined it