My review is ONLY for the Hilliard location on Mill Run. At this time ONLY the drive through is open for business. I was keeping my grandkids who live about 1/2 mile from Steak & Shake. We go on walks and have twice 'walked' through the drive thru. Today, we stood and waited and let 2 cars go ahead of us. When there was no car waiting in line, myself and 3 grandkids 9,7,4 proceeded to the window. The manager (?) lady was extremely rude and said it wasn't allowed. There were NO cars behind us at this time. There was NO sign on the order board saying one could NOT walk through. We even tried to order through the board/speaker and no one even responded. The lady said ONLY through app or drive through. (My car doesn't have 3 car seats even if I had my car.) I proceeded to step aside and downloaded the app. It was a chore for me to order as I am 70 yrs old. It took me 45 mins. to even place the order. (while watching 3 energetic kids.) After the kids had finished their meals and shakes, one child wanted another milkshake. The app would not work for me this time and I called Steak & Shake and said we were still in the parking lot, and could I just order another milkshake over the phone? She said "NO" she was busy and there were only 3 employees. I said it's ONLY a milkshake. She then said, " You either have to go through the Drive Thru or order on the app. I said, "I TRIED the Drive Thru and you would NOT let me order." She was very rude and we left w/out the milkshake. This location needs better customer service and a SIGN at the drive thru disallowing one to walk through.
This location in Hilliard claimed they don't have any flavored syrups for their soft drinks and never have. We've been going to Steak 'n Shake since they came to this area and I've always gotten cherry vanilla syrup in my cokes, so I have no idea why this woman said this. I ordered a regular coke and it tasted watered down like it had been sitting out for awhile though there was only one car in front of us. I'll avoid this location in the future.
Food was cold , soda was nasty long wait time. But very nice lady working the drive threw window. Don't know how the dine in food is.. was disappointed
Arrived around 7:20 and it closes at 8 and no one's there. There's orange cones blocking the drive thru.
Inside closed even for pick up, long drive thru lines for food that is already made and getting cold.
Great food as always. The drive through cashier was friendly.
Unfortunately, this location is sub-par. Recently reopened and not great.The staff is not friendly at all. Tried to place a lunch order on Thursday, Jan. 12, 2022 for myself and a couple of co-workers. Wanted two orders of #4 -- steak frank and fries. I was told they only had ONE steak frank. REALLY??
They weren’t not fresh at all I didn’t like it
1 in Hilliard inside dying is closed outside dining drive-thru only don't like it and that is shake and steak
I saw my good buddy Erik here!