Pizza was burnt. We called to ask to get remade. It was a gusty call we have 3 hungry boy that havent ate in a while. im salty cause they had to wait longer to eat, my kids are picky. The manager basically call us liars. I dont play with providing for my family. We like the one in fairfield. The one in Hamilton I would suggest looking at it before you leave.
Worst experience ever, I normally use the Fairfield location but on this day i was closer to Hamilton. When I got the pizza home I instantly noticed it was burnt. I called store and asked for manager she never came to the phone, however sent a message with a employee that she know it's not burnt because she made it.....you all can be the judge??♀️ very ignorant and rude and above all HORRIBLE customer service.
I just wanted to leave a good review because they did a wonderful job on my food today. They were short a delivery driver so I had to pick up, but they did took care of me. I definitely appreciate them for being so kind and helpful. Thank you!
Ordered a pizza and salad. The pizza was good but cold and had to wait an extra 20 mins for the salad only to get home and have very little lettuce and NO chicken. Tried to call store but there was no answer. Called the 800 number and the man was very nice but said the store manager would not make it right because I paid cash. I’m disappointed because I really like Donatos food.
Very disappointing. Love the food but was supposed to get my food 3 hours ago and still waiting. Tried calling but no answer. If it's going to take longer than it supposed to, that's one thing but I would at least like some kind of heads up about what's going on. I think it will be awhile before I order from here again if I even do.
My pizza was burnt. Couldn't eat it. But problem was resolved. Seems like I had to go in front of grand jury just to get a fair credit back. But that's understandable this day and age, when everyway we turn scamming everywhere. It's ridiculous innocent people pay price.
ordered 30 dollar delivery at 930 supposed to be here at 1039, fricken no show, it's now 1130 and store is closed... nice
Store location - 1013 High Street , Hamilton, OH 45011Recently order a suagage, mushroom & pepperoni pizza and an Oreo dessert. Very bad! The pizza was burnt on the edges, dry and and tasteless. The dessert looked as if it was thrown into the box.With all the sources for pizza available, I will go somewhere else in the future. Franchise should realize they not only represent their store but also the National Corporation. Future business is based on quality and value, neither was apparent with my order.
Never order from here. I'd leave 0 stars if I could, this is the 4th time we've ordered form this store an it either takes 2 hours cause they lost our order or it's the wrong order all together ect. Either way management needs doesn't care,, this is the last time for me. Donatos use to be one of my favorite pizza places but they've burned me for the last time
Pizza was marginal. Partial burnt. Does not look anything like the menu photoed. Very disappointed in the pizza. Too bad there was no quality control for the pizza. Steak Hogies were very good.