Our order was correct for the most part but it's crazy how inconsistent Wendy's is with the frostychino. I have gotten a different cup type every single time. Can you do something to find this?I also found it a little rude that the drive through attendant was still talking to the person before us when she turned on her mic to talk to us.
I waited between 5 and 8 mins to even place my order in the drive thru. When I get to the menu I place my order however they must not have been paying attention because they missed 1/2 my order! When I was getting the drinks I noticed that I had a L sweet tea missing so I told the guy and he says nothing then some older woman walks up and tells me they only rang up 1. Ok well can you add it on? Oh no you have to go back thru and order it we can't take the money at this window. I have already been here for 15 mins can't you just give me a sweet tea? It was your mess up anyways. W/o a word they close the window and next thing I know the manager is asked me what my problem is? No problem however I am supposed to have another sweet tea. Oh you only paid for 1 you need to go back thru the drive thru to get that cause you have to pay and we cannot accept cash at this window. You can just give me the sweet tea? I've already been here 15 mins. Needless to say I never got my second sweet tea which was upsetting enough but I get home and 1/2 the order isnt there either!! That manager who is on rt now needs to not be a manager in charge of a terrible crew! How much tea do they toss out every night? How much does it cost to make a large Sweet tea? $.06? Less? Making a paying customer with hot food go back thru the drive thru to wait another 15 mins all to get a sweet tea that was ordered but not rung in is the worst customer service I have ever experienced. Get better employees and train your managers to know and understand customer service!
I finally got a hot double cheese burger AND fries tonight at THIS location! I had been going to the Wendy's on London Groveport road, and even if I'm the only one there, the food would be cold or lukewarm at best, every time. Tonight's burger and fries on Stringtown Rd was both HOT and delicious! Thank you!
Drive thru time good, salad placed in bowl properly, looked presentable, very fresh. Grilled chicken wasn't as good as usual, but it was later in the evening....
If you are a fan of Wendy's this is the G.O.A.T. of this fastfood chain. They actually offer you the hot sauce mix for your chili. Enough said. Also the staff is always friendly. I love you guys.
Colored girl at the drive thru appears to hate white people. Laughed and very friendly with the colored folks in car ahead of me, when I drove up she had a very hateful look at me and she never said 1 word to me throughout my experience .
Pulled up at night around 11pm it wasn't busy at all. I was very polite with the employees even though the girl seemed annoyed I came through the drive thru. My food was very cold. The cheese on my burgers was still cold and unmelted after being in the wrapper the whole drive home. You would think if the burger was hot it would have melted but again it was all cold. I ordered cheese fries and the cheese was warm but on top of old cold fries. I could have waited the extra few minutes it would have took to melt my cheese or give me warm fries (since it only takes about 3 minutes). I used to work at wendys and there was no reason I should have got cold food with the lack of customers it should have all been made fresh instead of sitting around. This is a common issue there. Your food will be cold. The employees have attitudes. You're just supposed to bite the bullet I guess. Not worth the money at this location.
Worse sandwich ever !!Asked for a burger, mustard ketchup & X-tra pickleGot,Mayo, onion, tomato like it was blended in a blender & poured on the bread, mustard, ketchup & X-tra pickle & cheese.I scraped off everything & ate it.Hungry, yeah, I was or, I wouldn't have ate it.I scraped off burger & ate it.Never again Wendy's.McDonald's, here I come.
The burger wasn't what I ordered and it was dry as hell! The fries are ok, but still not as good as they claim. I like the thicker fries they used to have.
The lines of cars were very long. I think there needs to be more people inside making food and helping to get it ready faster. Otherwise it was very good.