I ordered a couple pizzas online on a Monday night at 8pm and was told it would take about an hour to be delivered. An hour and a half later the pizzas still haven't showed up and I had friends waiting to eat. I tried calling but all the phone said was "we're closed". I called the next morning to ask for a refund of $50 for my 2 pizzas and was told the manager would be in after 4, so call back later. I called later and the manager wasn't there so the girl took down my info and passed it along to the manager. 3 days later and I still didn't get a refund or a phone call so I called back. The same girl answered and apologized and said she would talk to the manager later. Well a month has passed and still no refund or phone call. Definitely not eating from here again. This isn't the fault of anyone except for the managers that are supposed to handle the refunds and whoever closed at 8pm on a Monday but didn't shut down their online ordering portal. It's ridiculous that I'm still having to wait for a refund.
I called the store got connected to a girl that sounded less than happy in life to place my order. 1 I got the wrong crust. 2 I asked for half mush the pie was full mushroom. And 3 I paid for 3 extra side's of marinara sauce and only got 1! I hate to be a male Karen but c'mon this is on a Tuesday!!
I ordered 6 Capone sauces Only got 2 pizza was made wrong they were willing to argue about it Customers always right They don't go by that I don't think I'll be doing business with them anymore
Today, I ordered Romeo's Pizza for the very first time, and it was probably the best pizza I've ever eaten. So yummy!
Decided to try something different tonight for pizza. Ordered a half and half pizza. Of course my half was the pepperoni and mushrooms. The mushrooms were minuscule and the old world pepperoni tasted very dry with little flavor. The cheese was a Wisconsin blend which lacked any real flavor. On to the crust which was had a very light crispness to it, good flavor. On to the sauce which was a blend of sweet California tomatoes which was very tasty. A lot of much better pizza in Central Ohio.
If I could give more than 5 I would. I have been coming to this location off and on for about 2 years now. And I just want to say the staff that is in there now by far is the best I have seen in a while. I want to personally recognize the General Manager Ricky. He is always so welcoming and has always had a uplifting attitude. I will definitely be telling more of my friends and family to go and support our grove city romeos.Thank you Grove City Romeos keep up the good work
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It took then over two hours to deliver the food. Once we got it the food was cold and we had to reheat it in the oven. I have ordered from this place alot of times, but never again. The night shift manager is very unprofessional and needs to be let go asap.
Romeos is one of our favorite chain pizza place. Good thick crust, always hot, and love the sauce they include with every pizza!