Amazing place always have good experience .
While their icecream and cakes are delicious their customer service every time I’ve dealt with them leaves something to be desired. The younger staff in the findlay store are very dismissive of people’s time and respect in general. When frequenting the store front I had to wait for the young lady to finish playing with her phone before my children and I could be served. This turned me off for going there for some time. Today though I thought about giving the place another try so I called them in hopes to find out if they were able to make the Kid themed cakes I had seen on their webpage. The guy I got on the phone was very clueless about what I was asking so I asked to speak to the manager or owner in hopes to get a better understanding of what they could make for my son. While waiting for whomever I was being handed off to I could hear them in the background joking and bantering with each other about who would be the “manager “ to take the call. When the lady answered she as well didn’t have an answer and finally went to ask the actual owner on whether or not they could make my cake. I even commented on overhearing their conversation, to which she laughed about.To say the least I recommend the icecream and cakes but not the location in Findlay.
Amazing service fast friendly best one I have ever been to thanks
Great environment, friendly people and service! Good food and great service!! Would definitely recommend and definitely will be going back!!
Very kind and patient with our children
I love the ice cream so much. I didn't think the two flavors I picked would be be so good together but I wish i could have more asap
they didn’t have my ice cream and i asked for a waffle bowl and they did not give it to me. i was so excited and now i am upset. and this lady sat there and looked at us for like 10 minutes before she asked for our order
Fast, friendly service & delicious ice cream
Great every time
Went here during COVID 19 quarantine and ordered a make your own ice cream. Since the store was closed to go in I went through the open drive through. When I got to the window after placing my order , I waited 5 minutes to even be addressed by someone, and they had apparently forgotten what I ordered and had to ask again. After I received my ice cream, I looked at it and it was made sloppily, with the remnants of the order before mine (something blue) in my vanilla ice cream as well as appearing not to have the brownie and chocolate chips I requested inside. I asked the man at the window if it did indeed have them in there and he said yes. So I drove on home thinking maybe he just didn't mix it as well as normal due to feeling rushed as the line was now 6 cars long; only to get home and find out, there was 3 chocolate chips and no brownie whatsoever in my ice cream. Very disappointed in the store taking advantage of the customers not being able to watch their food be prepared. Don't trust this store