Don't let this place's size fool you.. For a fast food joint,It does very well with what they have. The crew is Very Professional,intelligent and efficient. The food is Amazing and well made.While it's position/placement may make it a bit out of reach at times,You owe it to yourself to stop by. In 12 years,I've never had a bad experience.
We pulled up to the drive thru at 12:50 am. The employee with the long beard said I'll be with you in a few seconds. About 4 minutes later we made a comment and he came back with an attitude saying I'll be with you a few seconds. Finally he took our order and we asked him to repeat it back and he got an attitude again. We pulled up to the window and there were 4 or 5 employees working. Some short dark haired guy opened the window and said next time you won't get waited on and how rude we were. There was no one else in the drive thru and when we pulled up there was one person in the walk up. We waited for more than 7 minutes before we actually ordered. The cashiers name was Josh. He handed out the French fries and we were about to ask for ketchup and he slammed the window shut. Then came with an attitude again to see what we wanted. The female manager was very courteous and nice the whole time. With that many people we couldn't understand why we had to wait that long for them to take our order. The fries were extremely hot and fresh!
Food is good. If you get it. We just sat in line for 30 minutes and didn't even get up to box to order. They are always slow.
I love me some Rally's, but...there are some issues here..food pretty good, now the service now that's another thing. No one else there and there is a hostel vibe. Flig the bag at you without the fries, so back up and have to sit at window and keep knocking until the window swings open to receive our complaint and SLAM next thing you know the window flies open and just about threw them at us and again a SLAM shut! REALLY!!! No excuse for that.
Ordered a 1/2 lb of chicken bites off of DoorDash & they filled the box up with all fries. Proceeded to call the store & the man that picked up the phone told me to contact DoorDash. instead of holding themselves accountable for being lousy & just throwing whatever in my bag.
Rally's on Cleveland Street in Elyria, Ohio needs to respect the American flag by flying it properly. At least 3 of the flags atop the building are not properly secured and are about to blow off their poles. Please respect our nation's red, white and blue.
They don't do apple pies anymore which is a huge let down. They were the reason I went there. Other than that, always good food here
Worst experience at a fast food place ever!!! ordered 40 dollars in food to get disrespected by a light skin girl with glasses will never be going there again
They do a great job at the Rally's in Elyria. Food and service is consistently great!
Rude staff.Went to place an order. Said, "Can't serve it. You're just going to have to pick something else!"There are better ways to say that without having to sound so rude and impersonal. Like, "I'm sorry. That item isn't available. Would you like to choose something else?" We just left and took our business elsewhere. Rallys, please train your staff to have better manners when addressing your customers. Customers make or break your business.