Ordered two Carmel drinks and two plain bagels with strawberry cream cheese. Wasn’t told a total or anything. Received my food and drinks and it was mocha, also my bagels had no cream cheese. Was told that’s exactly what I ordered and was given attitude. If you hate your job so much, and customer service is too much for you, get a new job. I shouldn’t have to be belittled because you messed up. Thanks ?
Ive been to this Tim Horton's several times and while the coffee and food have always been sub par I still came back when I craved their breakfast sandwich. This time I got 4 of them for my girlfriend and I. 2 out of the 4 sandwiches had moldy english muffins. I've worked in food service for over 5 years. I know that there is no excuse for this, and they didn't even offer me a refund.
Ordered peppermint iced capp and assorted timbits. Peppermint was only slightly pepperminty and my timbits were all chocolate. ?♀️
We ordered online and we were missing 4 coffees, 2 muffins, and 2 donuts. We came to the location and someone was kind enough to make up for the items. That person was named Lindsey. We went at 11:20. Thank you Lindsey!
I placed a delivery order and was shorted one muffin. Tried to call the delivery person, but the phone number of the deliverer listed on the order was no longer working. Tried to call the store, but no one answered the phone.
Great breakfast sandwiches restaurant food is good as well coffee is outstanding
Server gave us cold drink not hot.acted mad when told her.she went and got hot late for us. We thanked her and she did not apologize or acknowledge us. After we drove of we tasted our drinks and neither had any flavor of pumpkin spice. We were already on highway s I we did not go back.
I will start by saying the staff are wonderful! They work harder than most people will give them credit for. I am only giving a 3 star due to the fact that the staff needs to be paid more so they can keep the good staff and hire more. I have not seen a location that does more business this this one, surely a bump in pay would help to bring in more staff. Other than that could not be happier with this spot for a quick family breakfast.
They got my entire order wrong. I asked for a vanilla dip donut They gave me a vanilla cream. I ordered a Original Iced Cap and They gave me a pumpkin spice one. Didn't know until I left that They messed my entire order up. They didn't have my correct receipt when I asked for it. Then said that's all they had was the receipt they originally gave me which that didn't have my correct stuff on it. She had no idea what she was doing. My boyfriend paid for it and we have no Idea what he was even charged. He used his card and then she tried giving me change back after I used a credit card. I notice the evening worker's don't have it together but the morning staff always gets my order correct. And to top it off I was in line for 25 mins. Several vehicles left as they were tired of waiting.
Ordered 2 iced donuts and received 1 free cookie. The donuts were stacked directly on top of each other with the cookie on the top!! Nothing in between any of it!! What a horrible mess!! Common sense people!!