Normally I enjoy this location, however my experience was different today. I had come from another location due to it being too busy and was pleasantly surprised to see Mad River was not. I was slightly irritated coming in as the app told me they were no longer taking orders online. I walked in and got in line where the sign is (and might i mention where the line has always formed) and proceeded to wait while the barista helped someone in front of me. Then, I started to walk up to place my order when two women who had gotten their after me walked up instead. I didn’t make a fuss, and then turned to see five other people had walked in and formed a line on the other side of the store, NOT where the sign is. At that point I left because I knew I wasn’t going to get helped even though I had been there the longest. Figure out how to organize your store and prioritize customers that have been waiting longest.
I had to give this location 4 stars instead of 5 simply because the lid was broken and when they handed me the cup it spilled in my car because they overfilled the cup. However when they got it fixed the drink was delicious. The staff was very nice.
Normally this store is on it but had a bad experience today. I got a cold brew and i waited like normal. the barista i think she had green hair, got to my order. Proceed to pull my cold brew and started chatting with a customer for what must of been 5 to 8 minutes. then started pulling other orders it wasn't until she turned her back and notice that my cold brew was there and then with no effort at all put the cold foam on top and the drink looked and taste like garbage. I waited for a good 10 to 15 mintues for it. I normal not a Karen about this stuff but i was on my way to work was almost late for a lackluster drink. Im all for starbucks unionizing and taking care its workers but some of them need to pay attention to their work. i know it was probably an honest mistake but it made an impression.
Love this location!! The morning staff are amazing. Always greeted with a Good morning and a Thank you. Have been to a couple other area Starbucks and neither come close to Mad River Road. Thank you for always having my morning coffee hot, exactly the way I like it and starting my day off right.
This is the best Starbucks in the area hands down. Always very clean and very friendly staff. I've never been to a more welcoming place where I felt like home. The staff there knows My name knows my order ask me how things are going remembers conversations that I had with him the last time I was in and realizes when I haven't been there in a while. I don't think I've ever seen a better staff at the mad River station Starbucks since I've been a customer there. Through all of this pandemic and craziness and never knowing where you're going to be and what your store is going to be open they have maintained a positive attitude and an amazing upbeat outlook on things. I could say that has to be hard being so optimistic when you have your lobby closed and customers not in your surrounding environment. Way to go Starbucks mad River employees for giving me a sense of normalcy when I come in
For a smaller Starbucks, everyone was so nice and kind as the location is less busy than the one down the way. I love this location and will keep coming back
It was ok, that's saying it pretty nicely.All our drinks were made wrong (3 of them). I actually felt bad to say anything with only one person working.I know this is first world ? problems. So I'll just leave a review.
The worker made my grandaughters drink exactly the way she wanted it
I have never seen the customer service I have seen here! Absolutely awesome and thank you.
Staff by the Dayton Mall is always friendly, quick, and efficient. I've never had a bad experience here, and I like that I can stick around to work on projects on my laptop.