ABSOLUTELY TERRIBLE! I had a scheduled catered order for a large event at Polen Farms. I verified the day and time on multiple occasions with Mr Runyon and his asst who runs the catering side . The day of my event they were a no call no show. They told me they would be there promptly at 430 to set all the food up . This is unacceptable when I had a huge party to feed and they didn’t even call to let me know they weren’t coming, which then left me not only to scramble up enough food to feed 100+ people but also left me out hundreds of dollars for sides that were prepared to go with the chicken . I left numerous messages with Mr Runyon and even contacted the owner Chuck And left a voicemail to get an explanation as to why they were so unprofessional and no one has called me back it’s been almost 2 weeks . This is HORRIBLE service . I did speak with the store manager at Far Hills who obviously never let either of them no that I have been trying to reach them. I will say, the day of the event an hour after they were suppose to be there to set up the food and my guests had already arrived, she did say she would cook all the chicken but I would have to leave my large party and pick it up and there would be no heating containers . Are you kidding me, and it was only AFTER Polen Farms contacted them about their no show no call . No business should be conducting themselves in this manner, and to make matters worse Polen Farms has them listed as a “preferred” caterer and they charge you if you have someone cater your event that’s not on their list. They really need to update their list because this is not ok. Trust me save the stress, and the lost income you will lose dealing with this unprofessional and non caring company .
Went through the drive-through because the dining room closed at 4 and ordered mine earn my normal order and Instead of a person it was automated Drive-through Instead of a person Instead of a person Whenever my order with the machine when I got to the drive-through window it was wrong had already been here for 15 minutes and they charged me A dollar an order more it's not that I'm complaining about a dollar or 2 but When I tried to explain it to the manager he got rude with me and order was wrong when I got home never go to this location rude staff and overcharged
Great service from a married couple. They cooked and ran the drive-thru efficiently. Very professional and kind!
Chicken is cooked just right. The biscuits seem a bit too hard and dry. Overall, very good quality for the price paid.
People are pulling away at the speaker after being greeted, then given silent treatment. Tried about 6 months ago- same thing. Do the math.
I ordered the same meal two times and the first total was $5.29 and the next time it was $8. Do you have a 2 piece white meal?
I had a free birthday meal on the mobile app. App said to give the code on the screen to the cashier. Cashier asked the manager how to put it in. Manager got an attitude and said that it has to be printed out and told me that I need to read the fine print. I read the whole thing again, and it says nothing about printing it out. All it does say is to give the code number to the cashier. I took a screenshot of the whole screen, but it will not load on here for some reason. I will not be returning to this location again.
i like chicken, third time threw the drive through and still yet to get my order anywhere close. guy said thats what i ordered. OK,1 more diet drink and its coming back through the window.suggestion, have the employe repeat the order before paying for the wrong order. saves alot of waste!
My order was wrong and the Manager replaced my whole meal ! That is what great management is all about !!! Thank you very much ! I will definitely be coming back !
Just a fabulous place. Extremely friendly and clean. And most of all great food.