So, I order via uber for personal pickup. My niece went in for order and was told they would bring it to the car. The lady walked out handed the bag through the window and walked away without as much as word. So, I start to drive away and she says this isn't our order. I stop and turn back and she takes the food in to tell them. The lady stood in front of her and pulled the food out of the order we just brought back and repacked it into another bag and stapled that customer's receipt on the bag right in front of her. They had her look and she saw tacos and burritos so she says it the right one. We get home and mine is made incorrectly so I called to tell them that and that it is against the law to repack food that has went out the doors and into someone else's custody. She said well, if you want a refund you will have to contact uber. I told her I don't want a refund at this point, and that I and my family have been coming there weekly for years and will not be coming back, and she said that's fine mam and hung up the phone. Again, I have went there for the longest, but knowing they are willing to take a chance with people's health like that I won't ever return, and knowing our business was never valued just stinks. I did contact uber and let them know as well as the MC Health Department. We didn't do anything to the food or anything while it was in the car, but we opened the containers and looked in them so our hands were on them.
Been to all of the El Toro's in the area, and this one I personally have to say is the best. Usually go for Taco Tuesday, but have tried many other things besides their taco special. I don't know what they do but their charro beans are the best of any of them. And the cartarito is superb, they can at least make it right not like some of the other ones. And the wait staff is excellent. I have reviewed some of the other ones but it seems since then they have gone downhill, but this one the quality is there every single time. Including there portion size is never skimped on like a couple of the others. I guess that's why I go back to this one because they do deserve my repeat business.
I absolutely hate to leave negative reviews, however in this case it is absolutely necessary. I took my family of four to eat at this El Toro on Sunday, March 20 at 12:30 PM. We were also meeting another family of four there. I told the host that we needed a table for eight, and he took us to a booth. I told him we needed a spot for four more and he threw up his arms, walked away and said “no no no we are full I can’t.” We literally were left standing in front of a room full of people not knowing what to do. Another customer sitting nearby witnessed the interaction and commented on how rude he was. After consulting with my wife we just decided to leave. When I called immediately after I got in my car to speak to a manager, I got the same gentleman on the phone. He refused to put me in touch with a manager. So I had my wife call on her phone and he eventually put us through to another woman, who said she was working in place of the manager for that time because the manager was busy. We have eaten at this restaurant many times over the years and have had nothing but good experiences. The gentleman we met today was a face we had not seen, and it’s very unfortunate because this will be the last time that we ever eat at this El Toro. It was one of the worst ways I’ve ever been treated by someone in food service. Absolutely unacceptable. I did not get his name but if a manager or owner sees this he was a gentleman wearing a black shirt working at the El Toro on Harshman Rd., Sunday March 20 at 12:30 PM
El Toro is my go to Mexican restaurant. I eat here constantly and the harshman location is by far the best in my opinion. Their food is just cooked better, the drinks are better and the staff is usually great.
Very pleasant experience today at this location. The menu has great selections to choose from and the staff team is helpful and nice. The food arrived to the table hot and fresh tasting about 20 minutes after ordering. Beverages stayed refilled throughout the entire visit in a timely manner.
Absolutely love every el toro!Always great food fast and great service. I sure wish there were one near me.
I typically get the monster burrito. This time I tried the Arroz con Carne Deluxe (Texana) Muy rico!
I come here after work with a friend pretty often and we love this place.The margaritas are great, the staff is friendly, and they don't complain when we're loud, obnoxious, or camping a table.And oddly, the chicken wings are great here too
Great that I can just stop in and pick up nacho chips for the house easily.
Reasonable prices, good weight staff and very clean.