I reviewed this store a couple of years ago and gave it a bad review. We ordered from them recently and have been ordering probably weekly now for family night. This Pizza Hut is now so incredible. The food gets to us every time hot, fresh, fast, and delicious. The drivers are very polite and professional. And if you need anything from the store, they answer their phone right away and are so kind and helpful. Excellent service across the board.
My cinnamon sticks and bread sticks were overcooked. I was unable to successfully get my cinnamon sticks out of the box without shredding them. The bread sticks were hard and flavorless
Order was delivered to wrong address, by the time neighbor figured out it was for me, and I walked to her house to retrieve it, it was cold. Also, didn't realize I had to add tomato sauce when ordering pizza - it was just cheese and sausage and onion on pizza dough. And the Parmigian garlic dipping sauce for the stuffed crust was missing- and I paid extra for that
Ordered pizza New Year's Eve. Hadn't ordered from Pizza Hut in over 6 years due to quality but we had a hankering for a pan. Expected delays but somehow the order went to another city and county nearby. They called an HOUR AFTER the order was placed to ask where we were located. Called back again and said our order was undeliverable due to location with no idea what happened. Then 20 minutes later some poor driver called trying to find us with no information that the order had been cancelled as undeliverable. Fortunately the refund was listed in my bank this morning.
Ordered pizza New Year's Eve. Hadn't ordered from Pizza Hut in over 6 years due to quality but we had a hankering for a pan. Expected delays but somehow the order went to another city and county nearby. They called an HOUR AFTER the order was placed to ask where we were located. Called back again and said our order was undeliverable due to location with no idea what happened. Then 20 minutes later some poor driver called trying to find us with no information that the order had been cancelled as undeliverable. Fortunately the refund was listed in my bank this morning.
On 12/22/21 I ordered and was charged for a pizza that was never delivered. On 12/23/21 I ordered a pizza online to be set up for delivery at 8:15pm, and received a text at 7:18pm that the pizza was out for delivery. I was not home at the time, so the pizza sat outside for almost an hour. The pizza was also made incorrectly and was burnt. I asked for thin crust pizza, light cheese with a side of sauce. Instead, I got a burnt pizza with normal cheese and no side of sauce. But the kicker was it was rock hard cold since it sat outside in 35 degree weather for almost an hour. I truly am not usually one to complain, but this has been 2 highly disappointing experiences back to back.
One of the pizzas I ordered was with barbecue sauce instead of tomato sauce. But instead of it being ON the pizza, it was provided as a dipping sauce and there was NO sauce on the actual pizza. That is NOT the point of offering different sauce options.
I ordered from the app 12/28/21 at 6:31 p.m and didn't receive my food until 9:31 pm. Didn't like the taste and temperature of the food wasnt warm and the pizza was very hard! If y'all knew you weren't going to deliver my food right away why make it so soon?! This is my 3rd time getting disappointed by them....I'll never order from this Pizza Hut again ? ❌?
Food was not hot. Barely sauce on the pizza. Wanted pepperoni, got cheese. Bacon on bacon cheese sticks last time was delicious. This time fatty and undercooked.
Worst Pizza Hut experience of my 40 years. I’ll never order from this location again. I placed an order via the Pizza Hut app on Friday afternoon at 3:55pm for their holiday treat box with 2 pizzas, breadsticks and Cinnabon bites. Came to $38 including the delivery fee of $3.99 and a $5 tip. When the order confirmation came through, I was surprised when it said it wouldn’t be delivered until after 6pm. I was surprised, so I called the store. The lady that answered said that their times were behind because they only had 1 driver. But 4 new drivers had just showed up and she assured me it would be delivered within 30-40 minutes which was perfectly normal and expected. So I kept the order. Come to find out later that night when my wife got home that they’d only delivered the breadsticks and Cinnabon…but still charged my card $38. So I called the store and explained what had happened. Instead of apologizing, the manager Tom, told me that wasn’t possible. Especially if the sticks and Cinnabon came in the same box…he assured me that my card would only be charged roughly $21 dollars…for breadsticks, Cinnabon, $4 delivery and a $5 tip. Never once apologized for their mistake. Never even offered to fix it. Only stuck to his guns and said my card wouldn’t be charged $38…then he hung up on me. Through the entire conversation, I was nothing but kind. Absurd. I’ll never order from or visit this Pizza Hut again in my life