Waited 15 minutes before being waited on after being seated. Thought about walking out as i watched other guest eating and enjoying their meals.Watched the hotess lip sink and dance around her podium. Ordered double glazed ribs with broccoli. It was disappointing they were tough, not fall off the bone with limited sauce which made them dry. The ribs tasted old with a slight bit of refrigerator flavor. Not the usual food I expect from Applebee's. My beer was the highlight of this dinner.
Never really had any issues here but this time was not all that happy and hate to even complain but I have to this time. We arrived shortly before 830 and was not that busy at all. We were told 10 min wait well we didn't get seated til 900. Then we were rushed while ordering and couldn't really look at menu. We ordered appetizer..which came out literally right before our food. And waited for drinks. Server just kept walking right past us and not even acknowledging us. Finally after about 20 mins we had to ask again about drinks. Just wasn't worth it this time to us. We got there shortly before 830 and didn't leave til little after 10.
Absolutely awful service. Was told 15 minute wait, told we could wait outside and we’re ahead of several people. After 25 minutes we returned inside (we had not received the text) just to come in and see we were skipped and had to wait even further (got the text 10 minutes later). Finally seated, we ordered our food within two minutes of being seated hoping that would expedite the process. Restaurants half empty & been waiting for our very simple food for an hour while the waitress has come back three times telling us “just a minute longer”. We stopped here after driving 8 hours and wanted a quick and simple meal but here we are two hours in total later with nothing to show for it but frustration.ETA: got our food and left without any silverware to eat with lmao. What a joke!
I’m not really one to complain too much unless there’s something very wrong with my food or the server is rude but that was not the case. We did stand in the entranceway with 5 to 7 other people waiting for somebody to seat us. I was the 2nd in a party of 2, But anyway I decided to run to the restroom to wash my hands while we waited. I could tell that they were short staffed since half the restaurant was closed, and I can see the servers stress, so I didn’t give it too much thought.In the restroom, and I have included pictures, I immediately decided I could not eat here. This is gross. I can’t even wash my hands with soap and feel like they are clean after seeing and almost touching this. We decided to leave. Truth is I don’t think anybody even noticed.
Lots of staff, service was ok. Bar counter was dirty, had to ask them to clean it. No napkins at the bar, had to ask for some. Food was good. The strawberry daiquiri was light pink, not the color I'm use to. However, it was tasty and was not strong. Usually I get buzzed off of 1/2 a drink and can't finish it. This time I drank the whole thing and it barely touched me.
The service was real slow to be called the new fast food service restaurant.
Applebee's seems to be the only restaurant in the Cuyahoga Falls area that is operating at 33% capacity. Went in to be seated, saw many open and clean tables, but was told there was a 45 minute wait. I asked "With all these open tables?" I received no answer but an annoyed stare before the hostess walked away. I am not exaggerating when I say EVERY other restaurant in the area was packed. Applebee's had a nearly empty parking lot. SO disappointing.
Well most of the time everything is great I love coming here but this time I believe I am done. Took my daughter and husband here tonight for dinner for her birthday. Thought we had plenty of time she had to be somewhere within a couple hours of arriving. Was not that busy got a seat quick. We know some of the workers thought it would be fun. Took her forever to get us a drink as they sat on the bar for about 15 minutes. Took our food over an hour mine and my daughter food came out first finally when it did mine was cold my husband came out about 10 minutes later and only part of it. My daughter was late for her appointment we had to box our cold food to go ever again
Stopped in and have a Dinner salad and wings. Very refreshing and good tasting. Waitress was happy and friendly. Had a pleasant and relaxing time
Drinks was watery and didn't have any alcohol in it. Waited well over 30mins for food to come out. Was freezing cold were we was sat, might as well have been outside. 3 different tables got they food before us when we had already sat waiting for well over 30mins. Got the food and nothing was hot, literally NOTHING. Won't be returning here at all. Just horrible. If I could have given no stars I would have. DONT EAT HERE AT ALL