Took my here for lunch today before shopping since she had never had before. We sat outside to enjoy the day. She was amazed at the friendly staff and how well our waiter spoke and carried himself professionally. Food was absolutely on point and high quality from appetizers through entree we even had cheesecake and that a rarity for her. I would have loved to give a five star review but not one of us could fathom in what culture is it proper table service to have a table clearer reach over a plate you're eating from to get dirty dishes and drop stuff onto your plate? He seemed to be rushing us off or really didn't understand why i didn't finish my entree. At his age he should know better.
We dine at the Cheesecake Factory often, but we had a terrible experience at brunch on Sunday. It took a while for the waitress to come to our table, then took about 20 minutes to get drinks and bread. She never asked us if we wanted refills of drinks or bread and everything we asked for she kept forgetting. We asked for fresh bread because it was hard and cold and we never got it. We waited 40 minutes for our food and my husband got the brunch combo. The pancakes were burnt and he had asked for blueberries and they didn't give him blueberry pancakes. They said they were waiting on his blueberry pancakes and it took so long he said forget it. I ordered the apple pancakes and when they brought them they had two cold apples on them! None of the other toppings. We decided to ask for a manager and when I told him that my pancakes were missing everything that comes on them and my husband's pancakes never came he gave a bunch of excuses and was very rude and not friendly at all. We will never go to this location again!
We were celebrating our grandkids 16th BD. A party of 13 on a Sunday. We knew patients would need to be exercised, we HAD NO IDEA. 2 1/2 hours waiting for a table but, ok, we understand. WE requested 3 checks UP FRONT but server insisted she would split correctly at the end. 30 minutes waiting for water, soda and order to be taken. "Asked for bread" were given burnt bread. Server said, she knew it was burnt but it's all they had. Um, then why would you serve it? Soda syrup non existent in some beverages. One guest took his glass to the bar and the bartender said, "well that's all I have, sorry". Well sir, WHY SERVE IT?" 20 minutes later I see servers bringing out bread to tables all around us. I finally flag down our server and have to request unburned bread and more beverage. No ice replaced in ANY beverage. After placing food order we waited 1 hour for food to reach the table. It was only after complaining to the Manager, do I think, our food service was expedited. However, no apology was given by the server or Manager. 2 orders (simple grilled chicken and side salad) were not correct. Food temp was subpar, wondered how long it had been sitting waiting to be served. Now for the bill, remember we asked to split into 3 checks at the beginning and our server said no. Well...when she brought 1 single bill to the table she said ok, let's split it up. You would think she takes the total line item bill and simply marks 1, 2 or 3 next to each item. NOPE....she takes out her pen and note pad and TAKES OUR ORDERS ALL OVER AGAIN. We try showing great patients w/ her and recap our food and beverages. 30 mins later she brings the 3 checks and THEY ARE COMPLETELY WRONG and she has to ring them in again. (Double charges, items on wrong checks etc) They did comp some Togo cheesecake, should have been minimally compensated for the two wrong salads brought to the table. To add insult to injury no one ever apologized and an 18% gratuity was added to our bill. NEVER will we bring a party of more than 4 to this restaurant. We got there at 1:00pm and walked out at 6:50pm. So very disappointed! Would you have walked out?
The cheesecake continues to be excellent, Red Velvet and Lemon Mousse. Service was good. It was very disappointing that they were were out many items, e.g. chicken parm and fried cheese. The other items were good, e.g. the flat bread pizzas, Korean Cauliflower, My house salad was a bit wilted (not sure if this is how it should look). We were seated quickly and the service was fast.
I absolutely loved the experience. The food was excellent and the drinks made by (Brad) was the best drinks I've had in years!! Thanks Brad ❣
Very popular place, but worth the wait. Our server was very friendly and attentive. Restaurant looked clean and orderly. Food was delicious, I ordered the Chicken Bellagio(Crispy Coated Chicken Breast over Basil Pasta and Parmesan Cream Sauce Topped with Prosciutto and Arugula Salad) and loved every bite. Portion sizes are large, had leftovers to tale home. We also of course ordered a sampling of cheesecakes, a little pricey, but again decadent and delicious.
The place os nice for family hangout or just friends hangout. The food is alright. Their cheesecake is great!My only problem with the place is the wait. So I'd recommend you schedule an appointment before going. The wait can sometimes be 2.5 hours long so take caution. The food also takes a little longer to come out so if you're very hungry, please do yourself a favor and order an appetizer or little snack, they come pretty quick. I recommend the chicken pot stickers.So if it's your first time and you want to have the best experience,1. Make an appointment ahead of time so you can skip the wait.. it can be 2.5 hrs long sometimes. However, if you can't get an appointment and you still want to go, go ahead but prepare to go walk around the mall and just look around while you wait.2. PLEASE DO NOT GO ALONE! YOU WANT TO GO WITH A FRIEND OR FRIENDS. DON'T GO ALONE! PLEASE!3. Be open to trying new things. There's alot on their menu so try something new. The servers are also pretty cool so feel free to ask what they recommend if you don't know what you want.4. Take pictures of everything you order...because why not5. Get an appetizer. It'll help you stay patient while you wait for the food and the appetizers taste AMAZING! Once again, I recommend the "chicken pot stickers"6. Keep an open mind about your food and enjoy!!!7. ORDER A CHEESECAKE. I mean.. you're at a cheesecake factory.. you might as well..ya know?Have fun! Enjoy your experience!
The brussel sprouts (maple glazed) were the best I've ever had. The wait to be seated was long but it is a very busy spot. All of my food was great including the mojito, but at over $12 a drink it should be!
Excellent food, as always. The service was very slow this visit, which is completely out of the ordinary, but our server had a lot tables. The atmosphere is always so pleasant and friendly, and you can’t go wrong with anything on the menu. Our table ordered the crab dip appetizer, which was amazing! Almost like crab cakes in dip form. The Louisiana Chicken Pasta (pictured) is always perfectly done with crispy chicken and creamy Cajun sauce. Their burgers are also delicious.
Excellent food, as always. The service was very slow this visit, which is completely out of the ordinary, but our server had a lot tables. The atmosphere is always so pleasant and friendly, and you can’t go wrong with anything on the menu. Our table ordered the crab dip appetizer, which was amazing! Almost like crab cakes in dip form. The Louisiana Chicken Pasta (pictured) is always perfectly done with crispy chicken and creamy Cajun sauce. Their burgers are also delicious.