If there was an option for 0 stars, that's the rating I'd give. Iordered I waited in line for at least 15. With that being said, you'd think all of the food was being me made fresh. Well first out of the bag was my fries...they were HOT! A good thing!! Then when I went to get my sandwhich,, it's was ICE COLD. The cold butter was slathered on the buns, greasy feeling in my mouth, the slice of cheese wasn't even melted and it was having.
It's been awhile since I have eaten here. I had a gift card so I ordered double cheeseburger and fries online got takeout. I was surprised when as soon as I placed the order, it said my order was ready. That has never happened to me before. When I got there I could not receive my order through the drive through window, was told instead to come inside. I was not prepared to go inside. Being that they are located in Columbus, I had to wear a face mask to go inside due to the pandemic. Fortunately, I had a face mask available. Once inside, I was immediately greeted. My food was ready, and had been placed in a sealed plastic bag to keep it warm. The food was good. I would had given the extra star if I had not been made to go inside.
Made it here at about 9:42PM. Store hours says open till 10:00pm. Drive-Thru was open. Got behind a car and a few cars got behind me. Got to the drive-thru speaker at about 9:55pm and here is how it went.Employee- “i took my last order for tonight unless you have a pick up order”.Me- I’ve been waiting since 9:40ish and its 9:55 now and all i need is a milkshakeEmployee- “we have a large order”Me- thank you and left.I totally get it. They got busy in the last hour or so. But, as a customer I expect them to honor their business hours. Now if I got there and i estimated i wasn’t going to make it to the speaker before 10pm. believe me i would not have made the line. Because, refusing to serve me at or after 10pm would have been within their policy and one must understand that. Now, i was at the speaker and ready to order at 9:55pm and was refuse service. Note after waiting over 10minutes. from now on i will consider other options for my milkshake and food.
The gentleman that took my order in the drive thru today was such a breath of fresh air. He made my day!! It's rare these days to find people with such a positive attitude.
Ordered 7 Taco Supremes. No sour cream, tomatoes and very little meat. Ordered sour cream on side of Nacho Bellegrande..didnt get. Needless to say it was horrible and I paid for items we didn't get. Very disappointed.
This is the works SiS I've been too. the drive through is ran by idiots that have 0 issues running a 5+ car holdup with no explanation.Avoid this location and let these clowns run out of business
Quick and friendly. Had an order of 3 different shakes during happy hour, and was hardly any wait.
The man taking my order and was at the window was super nice and has amazing customer service, wish I got his name!
The service was extremely slow. The woman who took the orders just leaned on the counter talking to the man preparing the food, while I waited at the window to receive my order. Then the food was cold!!
Placed an order online. Food was cold, milkshake melted and missing my dr pepper. Knocked on the window for a few minutes, got a look from someone but no one came. Disappointed