We decided to take advantage of the free delivery offer that Piada had going on this week. Unfortunately, the tip amount that we left for the driver didn’t go through on the app for some reason. We couldn’t add it after the order was placed so we called and spoke to the manager. His name was Frank. He was very helpful and eager to assist with the issue even though the deliveries technically go through DoorDash. It was appreciated ?
Love Piada’s but this location is getting worse and worse. Furthermore when you request fresh cooked salmon they start speaking in Spanish to one another. I am done!!!
Probably the worst Piada I’ve been too. Has never gotten our online order right and they’re really unorganized. Today we went in and ordered 2 items and they forgot to put the sauce on my Piada so I’m just not impressed. Piada is great, no problems at the other locations, I just wouldn’t recommend this location
The manager and two younger guys HANDLED THEIR BUSINESS. My food was good, not messy, not watering, and everyone had great customer service. It was night time, a nice rush, and they were GREAT!!
One star was generous. They had so many to go orders that it took them a good 10 mins to get to the line of customers inside. Once we got food we ran to the bathroom, which had a leak in the floor with a huge puddle. Once we ate the food, we felt like it was ok but not great like at other locations. We paid for eating the average food because 2 hours later it came out the other end for me and made my stomach super upset and my daughter vomited 5 times over the course of a few hours. Do not eat at this location.
First of all… the food is amazing which got it 4 stars, second of all, they gave me 2 straws for one drink, which is amazing.
If I could give this a 0 out of 5 I would but since I can't do that I'll give it a 1. This is the most disgusting revolting thing I've seen in my 18 years of life. When you see the person who is going to be putting your food in the container put food off the counter back in the bowl for others. Do you still want it. No. Not one bit. I recommend any other place but this piada.
Placed order online at approx 2:40 pm for a 3 pm pickup time. I picked up at 3:02 pm. I ordered the Carbonara Pasta with salmon, regular size. A tad light on the sauce. It was not hot, just barely warm by the time I got home 5 minutes later which tells me they had it done a bit before 3 pm. Other than exceptions noted, it was very good.
Ordered curbside, waited less than 2 minutes for my order after arriving. I double checked it upon getting it because I had not wanted meat on it- but the dish was commonly served with it. It did have meat, so I went back in. The man behind the counter quickly corrected it and remade it in front of me! Super professional and courteous. I expect mistakes- service industry isnt easy, how he handled it was much appreciated! My favorite piada location for a reason ?
I cannot make this up - 10 of the last 10 times, Piada at Hilliard Rome has forgotten one or more items in pickup/take out/delivery. This time though takes the cake. They straight up forgot to put pasta and protein in the pasta bowl. If you're going to eat here, dine in so that you can make sure they make your order correctly.